Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***k
Väga hea breast milk super.
H***z
Drenó la batería al dejarlo conectado durante la noche. Si lo usas con mac, tal vez deberías desconectarlo al ir a dormir
C***r
Hooked up fine, Ethernet works, SD card works, headphones work. Two different monitors running at the same time. Overall good! The power cord is a bit short and the dock to computer cable is slightly short as well, but still manages to work. Fast shipping!
Y***i
i use it with hp elite x2 g4. This lapbtip thundervolt port is very sensitive, but baseus docking worksnvery well Thank you
A***i
Great product. Works very good. For windows users: HDMI port not support 4K at 60 fps, only 30 fps.
F***k
Excellent hub! Remarkable design, easy to install and with all possible connection alternatives. Highly recommended
N***m
Satisfied with product pacialmente, first mean that the product is excellent quality, well packaged, all accessories, all working, could not use the hdmis with Windows 10 system, not know if have to install any drive, or even something with operating system, Work very well with Galaxy Samsung S9Plus using Dex perfect was very sorry.
V***o
Excellent device. Performs all the declared functions. Even headphones with Type-C have become without problems. Finally on the table now a minimum of wires
G***g
quick delivery to USA. works fine as described. thx.
M***o
The product arrived very fast. Well packed. And now is check all inputs are OK.
L***a
Am in love this hub, just perfect. Using with my Galaxy Note 20 ultra 5G. # Umadica: dex mode only works with USB-C 3.1 and with power adapter cables PD (power delivery). Using the Mac Network Board recognizes and windows also, all automatic. Not taxed, will buy more products baseus
V***a
Buen producto, aunque no funciona bien la carga por USB C, el resto de puertos funciona muy bien
Customer
The product itself is excellent, with caveat, as description states that the device is able to play 4K @ 60Hz. The maximum that got was 4K @ 30Hz and in particular the MacBook. More is a excellent central USB, allowing you to connect up to 7 devices USB and 2 type USB 2.0, 3 USB 3.1 and 2 USB type C 3.1. Important: The door USBC (host, your PC or Mac) need have compatibility with Thunderbolt 3.0 or DisplayPort to the 3 hdmis work.
Customer
The article arrived a couple of days ahead of schedule. It works amazing. Just what I needed.
George Hill
Never thought I can buy such a sheap online. Totally grateful!
Claudia Bravo
item as described
Carl Chen
really satisfied with the . cool!
Алёна Даниловa
Great product! now I use single Type-C cable with external screen, web-cam, keyboard and mouse, while charging laptop. Type-C cable is around 50cm, so if you plan to put dock far away from laptop, then you need to have long cable.
Jack Edwards
Where to buy online for such a modest price, if not here? There’s no such place!
Scott Wood
Excellent hub! Remarkable design, easy to install and with all possible connection alternatives. Highly recommended
Rebecca Palmer
Excellent store! fast shipping, great quality. Will order again 🙂
Samuel Schmidt
After a long search I can safely say it’s the best price for out of all the other options.
Mark Harper
Feliz, excelente calidad del producto.
Daniil Laas
Väga hea breast milk super.
Carl Taylor
I got the order in 2 weeks and I couldn’t be more satisfied! It turned to be absolutely solid. I had never spotted something like it by that time. I’m so fortunate I acquired it though, because it is stunning! Now this is possibly my favorite good and main positive shock that I have had from ordering online. If I could rate this good more than 5 stars, I would. I’m doubtless I’ll continue to enjoy it.
Phillip Thomas
Good product. Not just the DC power to why this is not is well know.. USB PD power or aside this should not living there.
Emma Harvey
This is a great hub – it has let me clear up the cables on my desktop really well and has all the functions you need. Comes with a variety of plug adapters
Mariam Bhatti
Deliver very fast and works perfectly ok. thanks sender
Evelyn Schultz
As I can judge from my own experience, the best online are sold in this very store. Great!
Samuel Harris
JUST PERFECT!!! Thanks!!
Sean Ellis
Received. Thank You Very Much. Beautiful and not expensive .
Roger Cook
Fully corresponds to the description. Verified store, verified quality. It reached Moscow in 11 days. I recommend a base station and a store.
Sarah Roddick
Good hub. On my lenovo laptop the usb c with standard intel graphics will only drive one uhd monitor. Is there a AU (Australian /nz) adaptor available for the power supply?
مها الكاف
Elegant design, exactly as in promo. I had a challenge where my screen has no HDMI, it only has a display port. It didn’t work so I was pushed to get a new HDMI screen. One more thing to know, I have a Dell laptop with USP-C port, the original Dell docking is 1) charging laptop 2) Work automatically once connected (I don’t have to open the laptop each morning, just connect the USP-C & I’m all set). I missed these 2 options in this docking station. Overall it worths what was paid for.
Franziska Koch
Excellent quality
Юрий Попов
Very cool!!!
Alexander Henry
I’ve only used it for 1 hr so not properly tested it yet but if like all baseus it’s quality control tested and built to last like most baseus stuff then it should last the pace!
Kathleen Burns
Excellent Product, recommend.
Luiza Dias
Satisfied with product pacialmente, first mean that the product is excellent quality, well packaged, all accessories, all working, could not use the hdmis with Windows 10 system, not know if have to install any drive, or even something with operating system, Work very well with Galaxy Samsung S9Plus using Dex perfect was very sorry.
Lian Neumann
The Best
ישראל לוי
A++++
Ava Lee
Hooked it onto my computer and that’s it. Everything worked instantly, pain free.
Михайло Гриценко
Good, but can’t charge MackBook pro 15″
מיכאל זוהר
very good !!
Nina Lamy
The recharge via the thunderbolt port has not been tested but the rest works well
גלעד אברהם
отличная докстанция, все подключилось штатно и работает просто супер, из минусов это черезвычайно долгая доставка, больше месяца шла
Philip Thompson
fabulous product quality
Karen Watkins
Drenó la batería al dejarlo conectado durante la noche. Si lo usas con mac, tal vez deberías desconectarlo al ir a dormir
Валерия Савинa
Excellent device. Performs all the declared functions. Even headphones with Type-C have become without problems. Finally on the table now a minimum of wires
Bruna Azevedo
Recommend. Not taxed
Cheryl Olson
very good product, high quality, will order again
Josefina Montero
Very good, arrived very fast.
Willie Warren
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
Lucy Thomas
it’s really awesome that i can get online with no extra costs and receive it promptly and conveniently
Инга Шестаковa
Excellent docking station, everything works like a clock Heated Not much, not enough only DisplayPort
Marcos Moraes
Very useful, rugged, beautiful and functional! ‘recommend too! Highlight for ease in fitting and packaging where each piece is meticulously accommodated.
Anthony Robin
Thanks a lot!
Adam Greene
It was my third order in this store. Thanks!
Erick Fernandez
The product itself is excellent, with caveat, as description states that the device is able to play 4K @ 60Hz. The maximum that got was 4K @ 30Hz and in particular the MacBook. More is a excellent central USB, allowing you to connect up to 7 devices USB and 2 type USB 2.0, 3 USB 3.1 and 2 USB type C 3.1. Important: The door USBC (host, your PC or Mac) need have compatibility with Thunderbolt 3.0 or DisplayPort to the 3 hdmis work.
ابراهيم الربيش
It is great. Just keep in mind that the laptop (windows 10) would take few minutes to setup and would needs to restart. After that, you will enjoy the great and fast performance. Recommended.
Shirley Marshall
Such a good item for sale in a really reputable shop!
Giada Donati
Satisfied of the product and of the delivery time
Jeremy Freeman
Very good quality product, as describe. Thanks
Laura Russell
great packaging, i got product in great condition. Thanks. Recommend.
Terry Davis
Lenovo part ㅜ ㅌ write in women.
Ella White
good item only allow 1 extra monitor for MAC user
Amy Alvarado
Hooked up fine, Ethernet works, SD card works, headphones work. Two different monitors running at the same time. Overall good! The power cord is a bit short and the dock to computer cable is slightly short as well, but still manages to work. Fast shipping!
Yasmin Santos
Works very well, and besides the fast and safe delivery. Product sealed
Sarah Pereira
Excellent product!
Phillip Fernandez
the quality is fine, and the store is a great. recommend this
Jacqueline Barrett
even without a discount is still really affordable
Justin Estrada
wow unbelievable quality ~!!
Emily Barnett
quick delivery to USA. works fine as described. thx.
Lucie Janssen
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Anna Riva
It took me some time to find a for such a modest price. Thanks to the seller!
Judy Chapman
Thanks to the store! very beautiful and fast delivery! super!
Maria Oliveira
The product arrived very fast. Well packed. And now is check all inputs are OK.
Elizabeth Rice
Very quick on delivery. Very premium quality
Théo Richard
Super quality and fast delivery! Thanks a lot!!
Joyce Daniels
it’s lovely ! just as described
Полина Румянцевa
Good useful thing!
Lily Girard
tres bien
Ishan Chopra
Hub is good and as described, what is worth noticing is that the dc charger is just for the dock and will not provide any charge to the laptops, a separate pd charger is needed for same..
Matyáš Zima
thanks to the store! the quality of is great!
Joe Lawrence
Well made , fits & works perfectly
Julia Sullivan
Packing condition well and can function as is described as is solid, mac OS multi screen this month only will note the yo
Alexandre Millet
Very good product. Works perfectly in 4k image that the load of the pc is not through the hub
Lian Pohl
Very nice! Thanks
Robert Munoz
At a first glance docking station works as it should. It is a little pity, that there is not enough with power adapter to charge laptop, separate PD adapter is needed. Very nice packing – ready for gift if needed.
جلال ال الشيخ
Nice item, thanks store
Lennox Frank
Works great, better than expected delivery 14 days
Ruth Ortega
Good product…the best service
Douglas Knight
i use it with hp elite x2 g4. This lapbtip thundervolt port is very sensitive, but baseus docking worksnvery well Thank you
Russell Stewart
Cool !
Guilherme Almeida
Am in love this hub, just perfect. Using with my Galaxy Note 20 ultra 5G. # Umadica: dex mode only works with USB-C 3.1 and with power adapter cables PD (power delivery). Using the Mac Network Board recognizes and windows also, all automatic. Not taxed, will buy more products baseus
Gary Fernandez
Think more very quickly, safely, cheap price with good product according to check my at random
Nathan Vargas
I am really thankful to the store for setting such a good price for
Ella Harris
Another AWESOME product from Baseus. Aus plug would have been great, but works fine with adapter.
Evelyn Gibson
It’s good. Thank you.
Ігор Гриценко
Great product. Works very good. For windows users: HDMI port not support 4K at 60 fps, only 30 fps.
Лидия Юрьевa
Это второй такой хаб, что я купил. Лучшее качество из всего, что я использовал до этого. Очень рекомендую.
Давид Цыганков
Bought a friend. Looks very stylish. Maybe later I’ll add a review when a friend tells about the experience of use.
Richard Watson
Very good , thank you
Farrukh Kazmi
The product itself is of very good quality. The problem is my order was COD and store was writing to me to pay ahead of time but when i explained him, he shipped the order after 4 days ordering. i just hope they could provide 100 watt charger with increased price so when buying you use the product to full extent and enjoy using it.
Tiffany Guzman
With such a good price for I’m not surprised that it seems to be bought so often
Wayne Cook
So good key top a
Freek Groen
High quality and stable USB hub with lots of connection possibilities. Comes in a very nice box and shipping was very fast.
Lisa de Vries
Very fast delivery, only 8 days Works perfect on my MacBook pro
Elvira Mejía
The article arrived a couple of days ahead of schedule. It works amazing. Just what I needed.
Антон СТОЯНОВА
Excellent
Linda McDonald
Buen producto, aunque no funciona bien la carga por USB C, el resto de puertos funciona muy bien