Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Fast shipping.
N***d
parfait
P***v
Corresponds to the description.
Customer
Excellent!
A***o
Good quality but I have not yet tried it in the water
N***o
A good thing for fishing is suitable. The sound passes you can use the phone fully.
A***o
It has arrived sooner than expected, looks good quality, now tap test in the water. Thank you, I love it!
J***h
Не пробовала в воде ещё пришло все в общей посылке
S***a
It’s like in the picture. Now we’ll have to try it underwater.
Customer
OK
L***r
Good quality, delivery 3 month
Customer
In the water did not try. But in the same phone did not get wet.
Customer
I came quickly in the round. Всexcellent
F***r
Good cover, came quickly
N***a
Thank you store. Super. Delivery in time
S***a
Class chikhol. Vody prima. khto to love ribalku, Chi an infamous sport of dyashi trema takiy zakhist for your phone.
K***a
Water does not pass
A***o
Everything as in the description for tightness did not check
F***r
It took a month, all according to description, you can use the screen and everything, thanks
E***a
Неплохой чехол, но очень тяжело открывается, особенно с длинными ногтями
P***v
The parcel came quite quickly. Packed well. Cover as in the description. Everything works, sealed. Seller recommend.
D***s
El producto es igual a la imagen, se ve buen producto falta probarlo para validar su efectividad.
G***a
Very quickly came the order, the track was tracked throughout the way. Great case
B***r
A good photo through the cover.
N***a
Good Mount! But more than 11 iPhone probably will not climb) keep in mind) I recommend)
D***k
Great stuff. It is possible under water to shoot the phone…
D***k
Excellent Product, rain, water in any form and any humidity is no problem with this cheholchik. Highly recommend.
C***c
Todo bien
И***e
Phone protect well
Y***a
Fast delivery, bright color. The water resistance test passed, the piece of paper remained dry. Great for jeski and boat trips. The price is super.
N***a
Excellent! Tested, does not get wet. The quality of the photo did not deteriorate, the sensor works
N***D
The article is as described. Arrived before the estimated delivery date. The material where you have the flaps seems unresilient but at the moment it works perfectly. I have introduced a folded paper to test whether water was coming inside it and it has come out completely dry.
U***k
According to the description
Customer
For mi T10 pro in the butt
F***r
I received the product fast delivery I try with the paper it came out dry I recommend
E***a
Thank you, all is well
K***i
Produto chegou conforme o anúncio, tudo igual.
M***v
Everything is fine
A***u
The product corresponds to the description. I came to the RB in two and a half weeks. A little crumpled during transportation, but I think it’s not critical. Redmy 8 pro fit normally, the screen in the case listens perfectly, when I test for water resistance, I’ll add a review.
J***o
llego el producto igual a la imagen tengo que probarlo debajo del agua
L***l
buen producto, lo acabo de probar con el celular adentro y hasta el momento no ingresa el agua, además el touch y la cámara funcionan súper dentro del envase
P***s
Ok, the bag opens with a knob
N***v
С момента заказа и до места вручения, до г.Н.Новгород прошло 1,5 (полтора) месяца. Всё отлично. Спасибо!
Customer
All good
M***a
17 days by new mail to Lviv. 11 pro Max fit
B***z
buen producto idéntico a la descripción y a mi celular MOTO ONE ZOOM le queda perfecto sella muy bien y aún no lo meto bajo el agua pero se ve que si funciona muy bien y llegó SUPER rápido
V***n
All OK
Customer
item as described. quick delivery. thanks. Put it into water for half an hour. Looks dry inside
A***h
In appearance, everything is OK. Underwater until I checked. The summer ended) but it looks good. I think all the rules. Thank you.
S***o
For Redmi 8 with bumper is excellent!!!
Customer
Looks good, didn’t try
S***o
все супер дошел до Казахстана за 20 дней
A***.
The cover is not bad. It seems to me that it will not be possible to protect against water for 100 percent, so it will not be possible to dive for a long time
O***a
Пластиковая часть кислотно-оранжевая.
A***M
на вид классная вещица, к сожалению ехала долго и пригодится уже только на следующий год
O***k
швидко пройшов
E***z
The product arrived on September 4 had a date for October 25, it’s long I thought it would be smaller, yet I’ll have to test it to see if it meets the water. I got the holster in good shape, all right with the store.
S***a
Everything super good loe pri goes under water and goes very well it goes a safe closure. .Thanks
A***a
Durable cover. Maybe really waterproof
R***v
Corresponds to the description
G***
Works well but be careful can flow into the water if we do not hold it
A***a
A perfectly identical product for the picture looks beautiful and effective we will do another evaluation after use Thank you Sir ok ok ok ok ok ok ok ok ok ok ok ok ok ok ..
C***e
Buono
Z***a
Perfect I used it in the sea to film
E***v
For its price, a normal thing.
O***a
Чехол не пришёл. Поставила 4 звезды потому что вернули деньги. Спасибо.
K***n
Perfecto
K***a
Entrega rápida. Agora é só testar
O***l
It took 2 weeks to arrive, the closure is quite easy to use and the case seems consistent. It comes with a neck cord. I recommend testing it with a paper inside and submerging it for a while to make sure!
L***o
Very good quality price
S***o
Everything is done, keeps well
A***v
Экран телефона через плёнку управляется легко.Можно брать.
H***z
Good product, will wash less the phone to leave home
I***v
It came very quickly, in two weeks. Latches like tight close, we’ll watch.
M***s
bom.
A***y
Excellent cover, water does not pass, the screen is pressed, you can now not be afraid of water on the water
T***a
Delivery week, until checked tightness.
R***r
Thank you for the fast delivery! Satisfied with the order
R***r
качество супер, реально крутая вещь
O***O
As described
S***o
ok
R***h
It’s just how wonderful thank you and arrived before time
Customer
Para el precio está bien. Hace su función así que tampoco puedes pedir mucho más.
F***E
Semble faire le job mais pas certain que la longévité soit très longue
S***i
Pas encore testé
B***b
Impeccable thank you to the store fast delivery.
D***n
A good cover, time-tested
T***N
Three three good
Customer
It came in 21 days!
M***z
I loved the color. Perfect fit my Huawei 2019 y7. Just need to test it if it’s totally against water
A***e
Livraison très rapide, merci.
4***r
Perfect! My phone fits perfectly in. I test with paper, the shell is well waterproof. Very practical
A***v
Товар пришёл быстро. Качество ожидал лучше. Грубо сделан. На герметичность пока не проверял.
M***k
Polecam
S***r
Cover as in the picture. Thanks to the store, the order sent quickly.
А***а
Everything is very cool, it works as needed
C***a
Samsung A51 came in without problems, the cover does not leak
D***e
Item as described, arrived in 3 weeks, tested and is waterproof. Thanks
R***r
Очень долго
Customer
The order is satisfied, I came for about a month in Almaty.
K***S
Did not check
V***v
The material is thick, closed Germanically. the carabiner is flimsy, brittle. it is better to change to iron immediately
G***i
Хонор 10 без чехла заходит хорошо, за эти деньги норм, можно брать
K***a
Corresponds to the description
C***k
I’m coming very fast, thank you!
Customer
Arrived well before the expected and in perfect condition.
D***a
Came very well packed and in a very fast speed, was to present, like enough hope safe as yet had the courage to do the test
E***v
excellent, thanks
K***a
It came quickly)
A***n
Poco X3 Pro went back to back with a cover, through the film you can answer and call, water does not pass
J***s
works perfectly I love it
A***r
otimo
M***v
OK
K***s
Very good
A***o
All is well with the delivery of goods, it fully corresponds to the photo and its description, went not long to Ukraine. Got it at the new mail. The price is great. The store of goods can recommend
R***a
Really good product. I let it in the water for 1 hour with napkin inside and there was not a single water drop on it. 🙂
K***y
Corresponds to the description on the site.
E***v
Do not leak
S***v
No, well, an ordinary cover. On the board will ride
C***z
probado bajo el agua y funciona excelente
R***s
very good.came about one mounth