Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
fast charging supported. excellent as usual. good store
V***a
You guys have no idea how ugreen products are great! Hardly any other brand, had better be ugreen beats the quality and cost-effective. Always send a liking also. Amooooooo
V***o
I order not the first time, everything is in work and still intact. It came very quickly…, a little remember was a USB plug, but straightened easily ..
D***v
Quality as always on top! I have all the products of this company-no problem has been for all years of use.
R***r
как всегда на высоте. качество супер.
R***V
Delivery for 3 weeks, the quality is good, fast charging through the adapter goes. Recommend!
Y***n
All OK store and gift put!
Customer
Order received quickly. Thank you
Customer
Quality cable. Fabric braid, metal connectors. The cable itself is flexible. Definitely worth your money. In the complete set of screed-Velcro. I recommend this store!
A***y
Great cables. Very convenient!
A***y
Super quality!
H***s
As always cables of very good quality, and resistant. I recommend the brand.
S***a
Smart cable! The lace itself is visible in the photo a grand difference of quality with an old cord! Delivery fast! Always pleases such work! thank you!
R***r
отличная компания. беру не первый раз. продукция на высоте. дошло в Ростов за 2 недели. рекомендую
J***m
Great Quality. Took 14 days for delivery. Looks sturdy and work great.
R***r
отличные шнуры, замечательная компания. качество на высоте. рекомендую.
H***t
Quality at the highest level! Very convenient thing, especially on the road. Well charges (tried on phones and headphones). Packing is perfect. Delivery was quite long. But, I’m very pleased with the purchase! Seller recommend!
A***v
Good cable, from a reliable manufacturer
N***a
The goods arrived at the post office on time. Packed in a package. everything works. They did not communicate with the store.
Gloria Gardner
As always on the tower itself
Анжела Тимофеевa
Great cables. Very convenient!
Johnny George
For my budget is a great buy. thanks to the seller!
Enrique Reyes
Perfect. High quality product.
Екатерина Галкинa
Посылка дошла очень быстро.
Сабина Ковалевa
Works, including on data transmission
Shirley Ortega
will try it out today 🙂 thanks for the shipment!
Denise Phillips
Good cable, ugreen is quality.
Lola Germain
My came in time. I’m really happy! thank u~
Инга Ильинa
It is super
Артём Харитонов
Smart cable! The lace itself is visible in the photo a grand difference of quality with an old cord! Delivery fast! Always pleases such work! thank you!
Рoмaн Бондаренко
The order came for a few days later, corresponds to the description. It’s OK.
Дмитрий Давыдов
как всегда на высоте. качество супер.
Регина Чистяковa
отличная компания. беру не первый раз. продукция на высоте. дошло в Ростов за 2 недели. рекомендую
Юлія Авраменко
все супер, все працює
Debra Lawson
Great Quality. Took 14 days for delivery. Looks sturdy and work great.
Frances Porter
fast shipping and quality product
Рycлан Беленко
fast charging supported. excellent as usual. good store
Егор Щёголев
As usual beautiful wires!
John Barnett
is awesome, you have my 100% positive feedback
Василь Бабіак
В Украину 13 дней. Продавцу 5 звёзд! Большое спасибо.
Рycлан Бондаренко
Super. As always, excellent quality.
Зинаида Веретенниковa
super
נועה זיו
Arrive Fast Product excellent
Janet Wagner
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
Jonathan Wagner
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
Patrick Dixon
Fabulous ! The store was quick with communication. It’s a perfect choice. A+!
Инесса Юдинa
Быстрая доставка. Качество хорошее, соединение без люфта, провод толстый.
Howard Simmons
Perfect quality for reasonable price! Good deal! Thank you store!
Дмитрий Цивилёв
The quality of the goods and the speed of delivery as always on top
Marie Reid
Great store. High quality goods. I buy not the first time
Ганна Бублик
Excellent.
Зоя Веретенниковa
Thank you, everything is super!!!! Shop and quality at altitude.
רותי ויצמן
The order is not received, but the store himself offered a refund through a dispute. I buy here not the first time, the seller is responsible.
Declan Cote
Glad I managed to get online – won’t have to go to anywhere
Michelle Powell
was packed carefully. loved it
Paul Barrett
Received as described. Very good quality
Leah Anderson
I had no idea where can I buy until I stumbled upon this store. Great job!
Dorothy Miller
New has an astonishing quality. I’ve checked ot alread 🙂
Adéla Adamec
Highly recommend – matches the description in full
Adrien Monnier
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Валерия Герасимовa
Super quality!
Janet Porter
Greay quality product, delivered in good condition. Thanks a lot!
Артём Богданов
Everything is fine, the wires are in braid.
Ole Krämer
Wow, it actually amazing. I highly recommend it!
Renske Jacobs
Well packed. Fast delivery. Very good quality product as always with Ugreen.
Виталий Юрков
Delivery for 3 weeks, the quality is good, fast charging through the adapter goes. Recommend!
Tomáš Zelenka
thanks
נוגה הלפרין
Wire quality, as always on top!
Zdzisław Adamczyk
Good quality
Tiffany Medina
ok
Любомира Давиденко
Good qulity. Month in Kharkov.
Феликс Щеглов
Супер!
Александра Яшинa
Good product, good store, I recommend.
A***h
All as in the description
Герман Ротару
Как всегда, отлично!!! Доставка быстрая, качество отличное. Доволен на 100%. the best 5+
Vincenzo Giannini
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
Billy Romero
Good product )))
Christopher Coleman
High quality and premium
Frances Ford
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
Hugo Lorenzo
For my budget is the perfect solution
Сергей Александров
As always fast delivery and quality at altitude
Joshua Jones
lovely! just what i’ve been looking for
Melissa Carroll
All is well, the quality is high.
Віктор Бублик
All OK store and gift put!
Артур Буркавцов
Second time I order, it is very convenient to have 2 in 1. to the store Thank you
Нина Царёвa
Cable norms I’m happy
Gerald Rice
Excellent product! Roomy and beautiful!
Стас Андреев
Отличный товар
Harry Gomez
Good product and fast delivery. Thank You very much! :)))
Ilona Szczepaniak
Recommend solid cable and very fast delivery I am zadowolny Recommend
Любовь Шаповаловa
Excellent cable for charging.
Michelle Spencer
Brand wholesale well know and ordered a shipping wholesale fast Post wholesale the way fully satisfy
Ryan Thomas
is of a cool quality
Mila Dietrich
wonderful product and customer service. thanks for this
Amanda Barboza
You guys have no idea how ugreen products are great! Hardly any other brand, had better be ugreen beats the quality and cost-effective. Always send a liking also. Amooooooo
Montserrat Gallardo
Excellent, precise
Jane West
Perfect!!
Ольга Бабіак
Fast shipment. She arrived in Ukraine in 30 days. The quality is excellent.
Давыд Ткаченко
Все хорошо.
Владислав Воробьёв
I order not the first time, everything is in work and still intact. It came very quickly…, a little remember was a USB plug, but straightened easily ..
Jonathan Sanchez
discount is a good offer available in this webstore
Philip Newman
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Юлия Царёвa
Fine
Oliver Brunner
The item is great good value for money, fast shipping to my country, good packaging overall great experience! Highly recommended store, the items are at least 50% cheaper than on Amazon.
Алиса Поповa
The quality is super, in abundance one cable and on the Mini and on the tyb Si just Super 10 stars
Olamide Kuta
Nice
Валентина Шестаковa
Shipping is super fast. The cable works as it should
Сергей Смирнов
Fast charging supports, the braid is excellent, I advise you to buy! Delivery fast!
Carl Stanley
Tested and working
Эдуард Зуев
Good qulity. Fast charging on Samsung works
Sharon Holland
As always cables of very good quality, and resistant. I recommend the brand.
Анатолий Щёголев
Order received quickly. Thank you
Любов Довженко
Excellent cable, I will order more
Emma Wade
Quality cable. Fabric braid, metal connectors. The cable itself is flexible. Definitely worth your money. In the complete set of screed-Velcro. I recommend this store!
Ιαπετός Θεοτόκης
it’s a good price for , so i will keep ordering from the store
Варвара Николаевa
As always, everything is fast and of good quality!!!
Рycлана Довженко
All class.
Marco Marchetti
as good as always. will order again soon
Анастасія Жердев
Quality as always on top! I have all the products of this company-no problem has been for all years of use.