Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a
Super fast, thank you
A***y
Adapters as adapters! Like the usual adapters from ugreen! Quality is good, who used ugreen products, he knows and understands what I’m talking about!
S***v
I did not communicate with the store. Since the order, the parcel has been 14 days. The goods without damage, corresponds to the description and declared quality. Recommend! I did not communicate with the seller. From the moment of ordering, the package took 14 days. The product is undamaged, corresponds to the description and the declared quality. Recommend!
A***o
Long fast. Corresponds to the description. The phone through the device can see the flash drive.
C***r
Goodyear
A***v
Переходник на все случаи жизни! Достойная фирма с отличным за свои деньги качеством. И смотрится хорошо и работает отлично. Второй раз заказываю. (Себе и друзьям). Так держать товарищи! Сотрудникам здоровья фирме процветания!
D***v
Шло крайне долго из-за нашей почты. По товару, может оно и стоит 300р, но можно было и задумать какой-нибудь колпачок.
Ava Brown
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
Victoria Barrett
even without a discount is still really affordable
Felipe Gomes
everything ok
Maïwenn Gilbert
no problems in use, just like i wanted
Leila Roth
Everything is fine. Goods as described, Delivery time 3 weeks. Gladly again.
Emmett Gagnon
For my budget is a great buy. thanks to the seller!
Johnny Black
Small and handy device. Works out of the box.
Juan Manuel Vicente
is a great purchase. I’m glad I bought it here.
Олег Чернов
It came relatively quickly, in appearance the quality is good, compact, while I checked only by connecting the mouse to the phone, it works. Ugreen usually quality is good, reliable, but though more expensive than others.
תומר הלפרין
Many thanks to the store. Excellent and quality product. highly recommend.
Тарас Юрков
Long fast. Corresponds to the description. The phone through the device can see the flash drive.
Κλείταρχος Βαμβακάς
a nice one. will come in handy
Павлина ЙОРДАНОВА
Workin
Michelle Soto
Very good, arrived very fast.
Víctor Calvo
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Roy Pierce
wonderful product and customer service. thanks for this
Юлия Юдинa
The thing is useful and universal!
Esteban Lefebvre
Merci
Elisabeth Friedrichs
Product exactly as described! Thank you very much!
Samuel Peters
up to my expectations. looks cool
Hannah Rivera
great
Shirley Stephens
Love the . Thank you very much!!
Влад Шнайдер
Mira. The products of this company as always pleasantly surprise with its quality and aesthetics
Ryan Lee
Thanks to the store for offering on sale
Дмитрий Юшков
Adapters as adapters! Like the usual adapters from ugreen! Quality is good, who used ugreen products, he knows and understands what I’m talking about!
Éloïse Delaunay
of good quality for such money
Александр Орлов
It’s fine.
Арина Савинa
I did not communicate with the store. Since the order, the parcel has been 14 days. The goods without damage, corresponds to the description and declared quality. Recommend! I did not communicate with the seller. From the moment of ordering, the package took 14 days. The product is undamaged, corresponds to the description and the declared quality. Recommend!
Linda Mitchell
Took just in case, suddenly come in handy. Great stuff.
Валентина Авдеевa
Everything is fine
Альбина Орловa
всё отлично
Gerald Silva
Low priced is what i was looking for, great store!
Снежана Кабановa
Good
Егор Ошуков
Быстрая доставка, проверил на 3-х рабочих флешках, из них одну не определила
Russell Munoz
Thank you so much I am leaving a feedback on 5 star
Victoria Gonzalez
everything’s up to standard
Halina Kaczmarek
Works very well.
Jerry Alexander
Recommend!!
Johnny Owens
probably one of the best deals i made. thanks to the store!
Samuel Gray
the quality is fine, and the store is a great. recommend this
Bertha Maldonado
I previously bought this brand at a higher price with another company different from AliExpress, so I already knew. Ugreen has excellent products and finding here the store was great. The product arrived fast, very well packed, the presentation is very good and also give you an extra gift, but the best of all is the product, it works smoothly and very good quality, highly recommended. I will definitely keep buying your products. This product I use on the phone/tablet to connect both memories, USB headphones (Playstation), mouse, among other peripherals that are sometimes required, the product works very well both by US
Jolina Krause
nice 🙂
Валентин Лавров
The adapter corresponds to the declared characteristics. Works excellent. Came in a branded, qualitatively sealed brand packaging. One of the best brands among the whole range of stores in the online store. The seller stably holds the brand and the highest level of service. /// The adapter meets the declared specifications. Works great. Came in branded, high-quality sealed brand packaging. One of the best brands among the entire range of sellers in the online store. The seller supplier maintains the brand and the highest level of service.
Надія Довженко
Great, it’s okay.
Инесса Яковлевa
Ordered two pieces. Both work, on both sides. When I check on other phones-I’ll add a review
Helen Schmidt
Nice design
Алексей Овчинников
Works great with most USB Flash drives on MicroUSB. Didn’t checked Type C connector yet. Keep in mind that adapter is quite big and could prevent access for other ports to the right from MicroUSB phone port (to the left/right if you use TypeC).
Alessandra Costantino
not tested yet, but looks fine, thanks!
Тетяна Бублик
Universal, convenient, everything works perfectly even with a cover on the smartphone.
Rose Dixon
Super fast, thank you
Полина Казаковa
Got it Courier brought to hand Everything works
Grace King
The option of free shipping is everything. Amazing customer service. exactly as described.
Елена Румянцевa
As always, everything is super!
Wenke Horn
super nice item! my roommate is delighted with my new
Gerald Schmidt
excelente
Pauline Lemaire
product matches the description. thank you very much.
Betty Chavez
arrived in time. the service here is just the best.
Mason Robinson
up to my expectations. looks cool
Paul Kraus
I love this… arrived in really good condition! No defects! Thanks!
Андрей Яшин
Everything is super! As usual. Great store. Works on Samsung with all devices: USB flash drive and mikoo USB. External hard drive too.
Doris Robinson
I was just looking where to buy online. thanks to the seller!
Катерина Винниченко
The quality is excellent!
Kenneth Arnold
Goodyear
Joan Castillo
Quality peripheral, I am very happy with this brand, nothing to envy the competition, very good finishes and perfect operation, no problems of incompatibility
José Carlos Márquez
Product true to description. I arrive in Spain in less than a month, good packaging on about Ugreen. This OTG adapter is called 2 in 1 because it has two inputs via micro USB and USB C port. The connectors are long enough to fit into smartphone with case. Maybe its size is larger than usual (40*33*10mm) and has no orifice to be able to hang it from a keychain, but it feels very robust. It is made of a hard rubber that encapsulates all connectors and feels quality. All connectors fit firm and are robust, without slack. In addition to its dual port, what I like most is that the USB output is 90 degrees and allows memories or devices that connect to the OTG adapter to be collected and shaped. Compact with smartphone or tablet. For $4 I consider it a good purchase. Recommended.
William Montgomery
Товар очень хорошего качества, упаковано очень хорошо, продавец молодец
Mia Martin
New has an astonishing quality. I’ve checked ot alread 🙂
Олена Беленко
Якісно виглядає, доставка НП.
Ruby Nguyen
Exactly as described, very fast shipment, thank you.
Pietro Rossi
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
Christine Wells
quite satisfied, thanks
Tyler Wilson
Woah, an inexpensive ! Thanks to the seller! Purchased already