Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***g
so fast delivery
V***v
6S does not see
Thomas Martin
another great order of ! no problems
Cheryl Diaz
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Θεαίτητος Αλεβιζόπουλος
product matches the description. thank you very much.
Joe Coleman
the delivery was very fast, faster than expected, very good! Very pleased with the term!
Noah Lehmann
discount for is a great. i’m going to order it again as i was extremely satisfied with the purchase the last time
Jose Hunt
arrived as was promised. quality worthy, much better than expected. Thanks
Benjamin Kaiser
so awesome! recommend this
Ιωάννα Διαμαντόπουλος
I am excited. This was a great bargain with a spectacularly high quality for such a tiny payment. It’s right what I was envisioning it would be. I just got it a few hours ago and put it into use right away. As a result of the try-on, I am surreally pleased and would suggest to anyone!
Jaime Carmona
is worth its price. can recommend it without hesitation
Marina Vicente
discount for is a great. i’m going to order it again as i was extremely satisfied with the purchase the last time
Leah Ouellet
Received. Thank You Very Much. Beautiful and not expensive .
Casey Lavoie
Such a good item for sale in a really reputable shop!
Levi Pohl
I can surely say it’s the best price for for both online and offline stores
María Isabel Lozano
alright
Benjamin Jones
New available in such a convenient webstore is a true catch!
Lori Washington
i’m truly happy to find such a low priced available online
Virginia Bennett
really happy with the purchase and the store
Christine Miller
The best in all the items offered online in such a convenient store!
Diewertje van Beek
nice and in perfect condition…thank you…
Mila Ingerfurth
all as described! Thanks
José Miguel Velasco
arrived safe and sound. looks great.
Margaret Bailey
so fast delivery
Алиса Черемновa
6S does not see
Brenda Lawrence
carefully packaged, looks fine
Sophia King
Low priced is what i was looking for, great store!
Alexander Hopkins
got it for my cousin. no drawbacks noted!
Charlie Bergeron
Thanks for the free shipping! Overall quality of is also nice
Henry Brown
looks beautiful, the condition is perfect
Jannis Orlowski
worth the money. thnx.
Daniel Nguyen
Overall great product!
Andrea Ricci
Received within a couple of weeks, recommend this store.
María del Mar Muñoz
Such a low cost is a good buy, i liked the store a lot
Paula Crespo
so cool , thanks!
Deborah Myers
Can’t even compare with anything else – too cool! Thanks to the seller
Lawrence Morris
Quality is cool!!! Will buy more from this shop.
Alexander Wade
Funciona bien ios 14.
William Robinson
Awesome ! I really like it. Thank you!