Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
It’s the perfect size, very pretty, it looks great. It’s arrived much earlier than expected and the store has been very kind and attentive. I’ll buy more! Thank you
T***a
Cool! Bright! Convenient! Let’s see in the sock is erased or there is no print. Suitable for 40mm Apple Watch Series 6.
E***z
Very fast!
B***r
Excellent quality silicone band with vibrant colours!
K***r
Nice quality, quick shipping.
N***i
Hello, we will ship the goods according to the delivery address you provided to us when you place the order, thank you!
H***g
I love it!
N***s
Cute strap, exactly as described only it took 2 months before I receive it had.
M***r
The colors are not the same as the photo I chose, it should be more toasted tone, more leopard, and it’s not, if you appreciate the image… however I will keep it because I don’t dislike it, the shipment has been pretty fast
Customer
I got it fast. Thank you for this band
N***a
On quality, I can say that the strap is not particularly soft when compared with other straps with Ali. The color in the live is not as saturated as in the photo. The price is overstated, most likely the paint will be erased in the nearest raging.
L***n
So perfect I a dog groomer and look beautiful and is water resistant
V***Z
Great strap. I came to Israel in three weeks. Soft, flexible, on the hand sits well. I wear about two weeks, until I rubbed.
N***s
Perfect, just like described in the picture and nice fit, soft to the touch fast shipping by the store and arrive fast to chile in combined delivery. I recommend the seller.
D***l
Excellent straps
C***z
I recommend; The order arrived very fast! And it’s very nice!
M***m
Excellent quality
S***o
Strap perfect quality, came after כשבוע. Highly recommended.
Customer
Went 20 days, as for me a weak clasp and not as bright as in the picture
B***n
fast shipping and great quality
N***n
Super leuk bandje
M***n
Wow
A***e
Great and fast
G***n
Perfect!!
G***e
very nice band
A***a
All Super
N***a
Chic bracelet
T***t
Perfect!
Customer
Great all
S***h
Super
M***k
Exactly as described. Love it.
K***a
Fast delivery 5⭐
D***e
Very good
I***o
Strap excellent
Customer
sehr schön und angenehm zu tragen
A***s
Zoals op de foto
B***r
Prima bandje. Maat is hetzelfde als originele.
A***o
todo bien y el envío rápido
A***z
Me encantooooo
K***a
Классный
S***o
I like the design and quality, it looks like it is not distilled and durable, it also features 2 safety buttons for better hand grip, satisfied with the product
I***a
So nice, nice, nice! 🙂
O***z
Muy linda, se siente muy buena calidad. Tardo como 3 semanas a México. Recomiendo al vendedor.
N***h
Love it
E***u
Perfecto
C***r
I just love this watchband!! it matches my gold apple watch perfectly.
U***r
Ремешок пришёл раньше заявленного срока. Радует. Качество отличное. Цвет совпадает с заявленным на сайте.
E***r
Great strap! Very interesting design and good quality. It is fastened securely. Approached at 44mm watches. The goods are satisfied, the parcel came to Ukraine in three weeks.
A***y
Vey good, exactly as described:)