Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o
Looks perfect. Just the usual Ugreen quality.
Customer
As always-quality goods and fast delivery! And-as always, the tie for wires is a gift. Also put a small bag with filler, so that the goods did not cheese on the way. The box is small, pleasant to the touch, odorless. Includes headphones and a charging cable. Or headphones and charging. Cable, charging and headphones are no longer placed together. The carabiner is fastened to the loop on the box. Thank you for the quality goods and success to the store in his business!
Customer
OK OK
A***a
Good quality case. Everything is done very neatly. There was a set of Velcro in order to neatly store wires. everything is super. I’m happy with the order received. Everything was neatly packed. I will order something else similar from this store
E***l
I like the material.
N***o
A magnificent organizer, large enough and high, the quality is a gun! Take, recommend
D***a
Excellent workmanship and registente. Gives perfectly to put a mobilephone charger, cable and earphones. Arrived two and a half months to arrive and came properly packaged
O***y
Arrived quickly and safely packed. Always high quality!
U***r
The parcel came to Ukraine in 25 days together with several parcels. Cool holder. When unpacking, I noticed that there is a pleasant smell, cool). Convenient and not very large, just for headphones. Thanks, recommend
Customer
The goods came quickly. Quality is good, I recommend!
A***v
Got everything quickly I order already and as always ugreen at altitude. Seller recommend.
Customer
I write the goods from this store for the second time (the first time in 2020). but it was not received either last time or this. It’s been 3 months, and there is no information about the location of the goods. Tracking is also missing. Opened a dispute, waiting for a refund. Very sorry. In general, the product of this company is good, but the delivery is terrible.
A***v
Good cases, not the first time I buy
A***i
very good.
E***i
honest and reliable store excellent service and fast delivery thank you
N***v
Cool case. Delivery as usual is very fast. Paid for April 7 and April 25 already took it at the post office. The order was tracked despite the low cost! The quality of the goods is excellent! Ugreen the best! Very good for customers!
A***s
Average package but came without damages. Quality is superb, nice design. Seller also put a gift – cable strap. Really good store, I definitely recommend it.
I***n
Headphones zs1pro lay in the case perfectly, the quality of the case as always on top, ugreen is good!
S***o
Fast shipment of goods, delivery 21 days in the national parcel. A good, high-quality cover of small volume for storing headphones or other small items. Corresponds to the description. Thank you ugreen for the quality of products, the store success in business!
E***r
Mr. Ismail I hope your fabric doesn’t get lost.
J***a
Great Quality
A***V
Excellent! I’m very happy with the purchase. Nice store. I ordered a second case in this store. Delivery took less than a month. Thank you!
S***k
Perfect products for the price, and even more. The earbuds have a fine balanced sound. My experience is that they even be better than the galaxy and the airpods. Only soundcore has a similar price performance ratio. But which are then called again much more expensive, and concureren so with airpods 2 pro… For 100 eu wrt 250. So ugreen and soundcore.
A***v
A good cover, hard, roomy. Delivery only long, almost 2 months. Cable tie as a gift.
A***v
Great boxes! Each in a branded bag, inside a carabiner, waste paper and silica gel. I recommend definitely!
J***a
Very good quality. Perfect for Bluetooth headphones. Great size.
A***v
Great case
I***s
Is bigger than looks and is very good! Resistant finish and beautiful! Arrived fast
A***y
Good store, fast shipping. Great quality…
K***i
Fast shipping, very convenient case for my headphones, the material is pretty good and rigid. We know UGREEN, brand to recommend.
M***o
As always ugreen at altitude! Top quality, adequate prices, very good service! Example to other Chinese companies! Sent quickly, came in 2 weeks. + In the Karma, for a brilliant simple idea, put in the goods hydrogel with the aroma of citrus) now no one will say that their parcel stinks) A nice!)
S***r
The case is good at the bone, though small
L***k
Excellent very comfortable
S***k
Хороший чехол, идеально подходит для кейса с наушниками
A***v
As always, the quality is on top, I recommend to buy.
I***v
The goods are quality, with a special desire you can accommodate headphones, a charger and a cable from the iPhone. 5 + store
Customer
Logo is not quite as photo. Quality is overall nice.
A***i
excellent
E***s
Perfect!! Very beautiful bag. Found small, had no idea for picture, but, very beautiful. Quality always ugreen.
M***m
Everything is fine, delivery quickly three in one. everything works, as stated. Thanks. 5 ++
H***h
Excellent quality!
G***p
Super qualityand
Customer
Top Notch! Best regards!
Customer
Fast shipping! Good quality!
1***r
Great case, hard and tough, will protect well.
R***n
Bought for my ugreen earbuds. Very good quality, I use it at work, very handy. Little pocket inside for the charger cable or for anything you want to keep inside. Worth the money.
S***a
The product is excellent quality! Beautifully finished! Worth it. Arrived in Brazil in just 10 12 days! Recommend
Larissa Ferreira
High quality!
Shirley Watson
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Mariana Castro
Great product, excellent quality.
Данил Лебедев
The parcel came quickly, all whole and working. Prodovtsu thank you very much
佐々木 佳奈
very good.
ברק גולדברג
honest and reliable store excellent service and fast delivery thank you
Sophie Smith
New is my new favourite in the store. Thanks to the seller!
Герман Мельник
Very high quality
Armin Lang
Dear store I have received the item without any problems and the shipping is very fast and the quality of the product is Excellent quality so keep the work on thanks
Маргарита Григорьевa
The parcel was received quickly, the cover is slightly attached. The quality is excellent.
Adam Hopkins
Super! THANK YOU VERY MUCH! It is perfect!
Alejandro Saldaña
Excellent very comfortable
Justin Jackson
Earphones single lovers Bluetooth DAC UST perfect element
María Angeles Fernández
Very good product. Good quality.
Макс Новиков
Thank you, the case corresponds to the description, the store is excellent.
Imke Timmermans
Perfect products for the price, and even more. The earbuds have a fine balanced sound. My experience is that they even be better than the galaxy and the airpods. Only soundcore has a similar price performance ratio. But which are then called again much more expensive, and concureren so with airpods 2 pro… For 100 eu wrt 250. So ugreen and soundcore.
Инесса Яковлевa
Excellent cheholchik, neat, smooth, came quickly-the most it! Recommend!
Пётр Федотов
Посылка пришла хорошо упакована. Трек отслеживался. Все соответствует описанию. К качеству претензий нет.
Mark Burke
Excellent product, very good quality, as described in the publication, the shipment was fast, good communication.
Марина Игнатьевa
A good cover, hard, roomy. Delivery only long, almost 2 months. Cable tie as a gift.
Mark Wallace
This store is the best place where i can get online
Лариса Наумовa
As always ugreen everything is fine
Анатолий Цыпченко
Everything is fine, delivery quickly three in one. everything works, as stated. Thanks. 5 ++
Ольга Моисеенко
Great case.
Lori Willis
Очень хороший чехольчик, честно наушников нет, брал для ношения презервативов, прочный, жесткий, обеспечит защиту для защиты))) в сумке не притягивают внимание в отличии от Ярко-голубой пачки Durex, в общем крайне доволен
Hassan Mezyan
Don’t need to thank UGREEN’s product One thing, my brother ordered UGREEN HITUNE T2 two days before me But I recieved the case before him hehehehehhehe
Михайло Жердев
The parcel came to Ukraine in 25 days together with several parcels. Cool holder. When unpacking, I noticed that there is a pleasant smell, cool). Convenient and not very large, just for headphones. Thanks, recommend
Антон Жданов
Cool case. Delivery as usual is very fast. Paid for April 7 and April 25 already took it at the post office. The order was tracked despite the low cost! The quality of the goods is excellent! Ugreen the best! Very good for customers!
Катерина Плотниковa
The goods came quickly. Quality is good, I recommend!
Леон Давиденко
Excellent quality!
Давид Хватов
As always, jugreen is made neatly, the seams are even. Carabiner included.
Émilie Michaud
Perfect too stylish
Семён Петров
Got everything quickly I order already and as always ugreen at altitude. Seller recommend.
Sara Pereira
Ótimo produto, excelente qualidade.
Глеб Овчинников
Great case
Олеся Захаровa
Good Goods
Michael Wade
This was a really beneficial purchase. Thanks to the webstore owner!
Claudia Alonso
Very happy with the quality of and fast shipping!!!
Kathy Brewer
Ugreen is always quality!!! Thank you.
Ирина Авдеевa
As always, everything is fine.
Наталя Авраменко
As always ugreen at altitude! Top quality, adequate prices, very good service! Example to other Chinese companies! Sent quickly, came in 2 weeks. + In the Karma, for a brilliant simple idea, put in the goods hydrogel with the aroma of citrus) now no one will say that their parcel stinks) A nice!)
Аида Кац
Gorgeous Cover: excellent appearance and convenience. During transportation a little crumpled, but it’s still the best cover for in-ear on AliExpress
Grażyna Kaźmierczak
Great Quality
Matthew Adams
Great case
Leonard Koch
The case is good at the bone, though small
Арина Гавриловa
I write the goods from this store for the second time (the first time in 2020). but it was not received either last time or this. It’s been 3 months, and there is no information about the location of the goods. Tracking is also missing. Opened a dispute, waiting for a refund. Very sorry. In general, the product of this company is good, but the delivery is terrible.
Rok Bizjak
very good
Noah Collet
of good quality for such money
Ирина Семёновa
Привет всем друзья! Чехол получил! Товар соответствует описанию! Всё чётко, хорошо, красиво! Товаром полностью доволен! Продавца и магазин рекомендую! Качество на высоте!
Pamela White
My first purchase in upgreen. Just super quality! Not in vain praise the brand!
Ярослава Давиденко
All is good
Jose Williamson
Excellent! I’m very happy with the purchase. Nice store. I ordered a second case in this store. Delivery took less than a month. Thank you!
Кирило Винниченко
Еxcellent, very good. Все отлично. Покупаю не первый раз. Продавцу респект
Giacomo Riva
Refund got
Ben Thoma
Highly recommend this ! + reliable store!!
Nicolas Melo
Is bigger than looks and is very good! Resistant finish and beautiful! Arrived fast
Kathryn Schmidt
Average package but came without damages. Quality is superb, nice design. Seller also put a gift – cable strap. Really good store, I definitely recommend it.
Леся Максимовa
Headphones zs1pro lay in the case perfectly, the quality of the case as always on top, ugreen is good!
Sláva Kostka
Good store, fast shipping. Great quality…
Bernardo Santos
Great quality
Carolyn Gardner
Качество отличное. Как всегда у Ugreen. Доставка быстрая.
Frank Vargas
like
Amanda Barbosa
Beautiful case.
Ольга Беленко
Cool.
Лев Михайлов
Good earphone case!
Dominic Wong
got it for my cousin. no drawbacks noted!
Howard Henderson
great
חנה גולן
Хороший чехол, идеально подходит для кейса с наушниками
Давид Ушаков
Great boxes! Each in a branded bag, inside a carabiner, waste paper and silica gel. I recommend definitely!
Pákozdi Alíz
Extra fast delivery high quality
Doris West
Handbag is very useful to wear any trivia, or a lot of trivia, headphones, memory cards, etc.
Sharon Hoffman
Fast shipment. Delivery two and a half weeks. Not the first time I order ugreen products, the quality is always excellent. Seller recommend.
Carl Fowler
It’s all right.
Святослав Черкашин
Thank you very much, chic company, the goods are satisfied with 5 +
Carol Olson
nicely made!
Jacob Davidson
excelente
Isabella Morton
Logo is not quite as photo. Quality is overall nice.
Олександра Бублик
Fast shipment of goods, delivery 21 days in the national parcel. A good, high-quality cover of small volume for storing headphones or other small items. Corresponds to the description. Thank you ugreen for the quality of products, the store success in business!
Давид Шнайдер
Как всегда у Югринов все супер. Рекомендую продавца и товар
Orgest Agolli
excellent
Борис Ошуков
A good handbag, for headphones with an adapter just right!
יואב אשכנזי
As in photography. Look top quality. Arrived late marked.
Luís Araújo
Perfect!! Very beautiful bag. Found small, had no idea for picture, but, very beautiful. Quality always ugreen.
Bobby Hayes
Fast shipping, very convenient case for my headphones, the material is pretty good and rigid. We know UGREEN, brand to recommend.
Hendrika Gerritsen
Доставка до бишкека заняла 80 дней, а так кейс отличный!
Эльза Жуковa
Good cases, not the first time I buy
Вадим Углов
As always, the quality is on top, I recommend to buy.
חנה גוטמן
❤
Arne Tangen
Item arrived very fast
Maaike Groen
Good quality, all oké.
Beatriz Mora
Quality and super fast shipping!
Валерий Юдин
Quality goods. It came quickly.
Paula Martínez
Excelente calidad
Павел Юдин
The goods are quality, with a special desire you can accommodate headphones, a charger and a cable from the iPhone. 5 + store
Pablo Ferrer
Buena calidad
Emiel van der Horst
Very good quality. Perfect for Bluetooth headphones. Great size.
Siman Abarcan
Mr. Ismail I hope your fabric doesn’t get lost.
Kathy Stone
Good quality.
Nathan Wright
Good
Victor Ribeiro
Excellent quality case. Great construction and finish. Products ugreen always are excellent.