Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
Excellent case, very beautiful!)
R***v
Cool cover, shimmering) my daughter asked for the same. Better even than in the photo of the store.
K***s
Pretty good but a little small and tight. It always phus my phone power button
C***a
It took a while to arrive but the product is very nice
D***a
Sweater liked, soft very. I will definitely wear it. The store sent the order a little long, apparently because of the new year. Recommend!
R***r
Supersky, quickly came
Customer
Unfortunately, in the middle of the cover, the Dent and the liquid there is not distributed, the sand falls only on the sides, it feels that just marriage is not enough liquid.
V***y
The case came quickly, the quality is good, my wife liked it
A***A
The phone is getting thicker 0.5 times. Sequins are beautiful flocking
Customer
Wonderful
D***a
Bien reçu Merci
A***a
Спасибо вам огромное за такой замечательный чехол ! Я нарадоваться не могу ! Очень завораживает когда эти сердечки там переливаются ! Спасибо ещё раз вам ! Я безумно довольна чехлом ! Самый любимый теперь из всех ! Отдельное спасибо за упаковку! Очень качественная! Посылка пришла общая , за месяц )
R***r
The cover came quickly, all as in the description, there are no minuses. The shoulders smoothly twine, shine well. The glass also came in perfect condition with napkins and is well packed.
R***r
Interesting case. Fast Delivery
A***n
Worth it. Very beautiful and good for everyday use. The sparkle is realllyyyyy pretty.
E***a
Everything is fine! Thank you
L***a
Отличный чехол! Все подошло. Моя внучка довольна. Посылка пришла в Москву за 17 дней с момента заказа в одном пакете с кучей других посылочек, поэтому трек отслеживался полностью. Продавцу большое спасибо! Товар рекомендую!
B***s
Too cute
D***j
The package arrived quickly, did not communicate with the store. I am satisfied with the quality.
A***a
Very beautiful cover and in the hands of well-seated there is a huge but… .. the shockproof film ((((((
H***s
The cover came quickly.
O***y
Will go
K***a
The cover is cool!! Came in less than 2 weeks, by 5post.
M***s
Very nice lining, looks great. Recommended and arrived early
Customer
so amazing
S***n
The cover is very good, corresponds to the description, fast delivery
L***e
Beautiful hull and arrived quickly
L***d
Very nice shell, pleasant to the touch
T***r
As in the pictures, I liked it very much, thank you
L***a
Too pretty as in the photo. The shell takes the coons of the Phone well, it protects very well
G***s
Well packed. Matches the description.
S***a
Very beautiful and very good quality
B***a
it’s really amazing product firm and good good quality and it came in good condition thank you store
E***o
Super
J***y
Beautiful! And super fast
L***v
I really love it! It looks amazing, just like the photos and the quality is also really good! It shipped very fast!
L***d
Very nice! Resistant Material and colors identical to the photo. Super recommend
D***a
The cover ordered for the daughter, came quickly enough. Three weeks before Mo. The baby is happy. I liked everything
K***k
G
N***a
Came quickly, beautiful. Thank you!
V***a
Great case, I recommend it! 🙂
B***n
Excellent.
А***я
Quality Super delivery too.
S***C
Solid and elegant shell
M***m
Superb quality. He arrived early and is beautiful
E***z
Very nice. Super fast delivery. Perfect Fit
R***r
Love it!
V***k
Bright, beautiful cover, super quality, prishol exactly on time delivery.
L***a
A good cover, all side buttons work well through it, the camera does not interfere.
E***a
Panties really liked. I took the size 90, it suits my daughter well. ~ 80 cm, 10-11 kg, thin.
G***s
Ok Thx
T***a
Excellent cover, came up perfectly.
M***a
I’m done, I’m done, I’m done, I’m done!
A***a
A beautiful drawing, I will sift the cover. Looks expensive
K***h
Very beautiful.
M***e
A good cover, all as in the picture.