Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***z
Very Adorable fits my AirPods perfectly
Customer
Have 1 bit sước ở nose, General also ổn. Time đợi about 1 month
M***n
Super cute
I***o
Very good
M***d
Very pretty!
A***o
Spanish: He came in 12 days. It looks good quality although I can’t prove it because it’s not for me, it’s for gift. English: It came in 12 days. Its quality seems good but I can’t try it because it’s not for me, it’s a gift.
Customer
Exactly like the picture, so cute I love kapp’n
H***r
Bag put in the girls have to be as Pants Pocket put around is difficult as
U***t
So cute!!! Took a while to get here but definitely worth it he quality is amazing! Super thick and heavy duty better than a lot of AirPods cases I buy
Customer
It lasted less than 1 month to arrive
F***D
It’s just beautiful!
D***o
It’s beautiful! They fit exactly with the airpods pro, I love that, yes, you have to be careful to remove the top, because it ensures well to the cover of the case! Hermosoooo
Z***b
perfect !!
Charles Thompson
i was looking for the best online, and all my expectations are met
Colin Kaiser
Thanks a lot!! All is OK!
Haley Thompson
really happy with the , recommend this store!
Linda Elliott
thanks! I ordered about 2 weeks ago and it’s already arrived. Quality is as described. Will order again.
Julia Lawrence
Love it
Wayne Sanchez
Such a cute case!
Brandon Ferguson
came very quickly, for two weeks. Thank You!!
Lauren Simpson
Always a pleasure. Great quality, reasonable shipping time frame. Highly recommend store.
Daniel Ryan
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
Tom Chauvin
Very pretty!
Anaëlle Fournier
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Betty Medina
Everything’s fine!
Mark Fowler
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Pia Fischer
Thanks for
Richard Gonzalez
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
Gloria Gibson
you won’t be disappointed. it’s really a good one
Melissa Brewer
Very Adorable fits my AirPods perfectly
Ramiro Zamora
It lasted less than 1 month to arrive
Lidia Arias
thanks to the seller for free shipping! happy with the purchase
Benedikt Busch
really satisfied with the . cool!
Guillemette Barre
perfect !!
Mariana Montiel
Super cute, and the material is amazing. Feels so much better than others.
Olivia Thompson
Great purchase
Alfredo Reyes
Spanish: He came in 12 days. It looks good quality although I can’t prove it because it’s not for me, it’s for gift. English: It came in 12 days. Its quality seems good but I can’t try it because it’s not for me, it’s a gift.
Jeffrey Tran
Very cute case! Would definitely recommend because of the quality as well!
Reyna Cuevas
Excellent quality and included a harness 🙂
Sharon Williams
Bag put in the girls have to be as Pants Pocket put around is difficult as
Anna Ferguson
New is my new favourite in the store. Thanks to the seller!
Léon Roche
It’s just beautiful!
María Dolores Moya
looking forward to ordering from here again. loved the quality of
Margarita Ferrer
Bought with no second thought. Best price for !
Maéva Lemaitre
Looks exactly like the picture, the plastic is thick and good quality
Gilbert Clement
is even cooler than i expected
高橋 翔
Have 1 bit sước ở nose, General also ổn. Time đợi about 1 month
Navya Rodrigues
SO CUTE
Jacob Rios
For my budget, is the perfect solution. This shop rocks!
Martha Barnett
Fits the AirPods great! There are a couple of imperfections near the eyes though. The opening is in a awkward spot and doesn’t look as cohesive as the picture depicts.
Nicole McDonald
good
Lachlan Lee
so awesome! recommend this
Anna Reid
This store has just the best offers for sale!
Russell Jenkins
Me encanta! Regalo perfecto para mi!
Zachary Vasquez
It’s beautiful! They fit exactly with the airpods pro, I love that, yes, you have to be careful to remove the top, because it ensures well to the cover of the case! Hermosoooo
Pieter Lambert
Too cute perfect !
Imke Smeets
Super cute
Emma Ward
Exactly like the picture, so cute I love kapp’n
Leon Huber
Very sweet! I befürchte my daughter is still more of the order.
Riley Robinson
Good product and fast delivery. Thank You very much! :)))
Paulien Mulder
Excellent quality, reallllllly satisfied. would recommend
Manuel Díaz
super cool ! just arrived
William Thomas
Good quality and helpful store.
Adéla Krempasky
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Mia Brandt
Fits a bit weirdly but is cute nevertheless!
Тетяна Галицький
Cool cover, very satisfied
Albert Ramírez
Very good
Christine Gray
Received as described. Very good quality
Sienna Thompson
liked the material. it’s awesome!
Caden Fortin
cute and order arrived within 30 days.
Ulrich Lange
can’t complain, is of top quality
Jose Dixon
noproblems with the order, everything is fine
Ryan McDonald
with or without a discount is freat value for money
Riccardo Bernardi
perfect! as pictured, arrived fast
Γανυμήδης Βυζάντιος
arrived safe and sound. looks great.
Johnny Santos
So cute!!! Took a while to get here but definitely worth it he quality is amazing! Super thick and heavy duty better than a lot of AirPods cases I buy
Ann Hansen
Same as the picture, good quality, right size and very fast shipping
Margaret Riley
Great quality product! The communication with the store was very good, I recommend!!!
Emily Anderson
Thank you soo much!! Quality really good! I’ll give this store 5 stars.