Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***A
All as always the goods are excellent
A***A
Glass norms
A***A
All norms with the framework
Герман Юшков
Norms
Jan Zima
Well packed. Quality good, very happy. Thank You Very Much.
Геннадий Юдин
Delivery is very fast. The glass corresponds to the description.
Lily Thomas
is sooo good! thanks for awesome experience!
Guillaume Michiels
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
Bastian Ingerfurth
For any type of budget is a nice option
Pamela Hunt
Very satisfied. Recommend this shop.
Olivia Neumann
Thanks for free delivery and for good service.
’Ευα Αναγνωστάκης
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Sara Hoekstra
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
Nathan Hunter
I loooove it!! It has some small problems but it’s still perfectly fine! Thank you so much for such great !!
Charles Hunt
carefully packaged, looks fine
’Ευα Σκλαβούνος
Such an inexpensive is great! Best webstore ever!
Tyler Brown
modest price, top quality!
Gerald Clark
package arrived pretty fast and in good condition. Thank you very much!
Diana Owens
It’s great that the store offers such a low cost for . Thanks!
Ethan Jensen
Clear as recommended in Angola bought the ㅋ ㅋ ㅋ Oh so far wrote the cheap ones containing month apiece the cost is much nicer Korea used in cotton tiger-1.5 yuan or so per month as shows products
Настасья Тимофеевa
Glass norms
Валентина Цыпченко
Excellent glasses
Gregory Medina
Product same as the description, arrived before the deadline, well packed, recommend.
Levi Müller
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
Brenda Warren
Really love it!
Виктор Баданин
I order not 1 time, for XS Max began to make a mesh yet, before was not
Валентин Черноусов
заказываю не 1 раз, для XS max стали делать сеточку еще, раньше не было
Ava Morton
Very good , thank you
Nick Kuhn
Probably the cheapest price for is available in this store.
Lydia Lee
Nice stuff! Recommend this
Lisa Martinelli
Probably the cheapest available in online store
Louis Hughes
such a great item for sale! it’s awesome to have an opportunity to get it online with a top customer service
Майя Ивановa
All norms with the framework
Ксения Тереховa
As always, the quality is on top
Jeremy Castro
I really like this . very beautiful. Thnx!!
Alicia Bernard
up to my expectations. looks cool
Antonia Peña
it’s most likely the cheapest in an online store. happy with the order!
Ronja Hahn
Thankfully, this store offers best so far
Isabell Lang
probably the best online – I mean, you often can’t even find anything of corresponding quality in offline stores
Dennis Collins
gave as a present to my colleague. instant happines!
Kyleigh Leblanc
Thanks for free delivery, the came in time.
Зинаида Рыбалко
All as always the goods are excellent
Matthew Wood
I can’t depict how gladdened I am! I always study the reviews before bargaining about items online, and this one possesses such good reviews I couldn-t refuse. It-s unbelievably cute, the photo doesn-t do it justice. I-ve got a lot of appreciating comments for it. It is remarkably faultlessly made and unbelievably worth the insignificant price I paid for it. in short, it is a rare asset.
Harrison Smith
5 stars to the store! I am extremely satisfied with my purchase!
Μένανδρος Γεωργίου
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
Виктория Шевченко
The goods are of excellent quality.