Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v
good
А***в
Delivery is fast and the quality of work is good. Internet speed does not fall.
J***e
Good.
G***i
Great product. I would love if Ugreen facesse a box with 8 Anti-Thunder. I tried to do this handcrafted.
Customer
Good quality
F***A
He arrived very soon.
G***i
Great product as Ugreen rest of the full range of products. Would be interesting if Ugreen facesse a box with 8 0 16 Anti-Thunder to create a protection for IP Cam. I have tried to do this handcrafted.
A***o
пришло очень быстро до Самары
R***v
Small pleasant usefulness, thank you.
V***r
Good Goods, the speed of the Internet does not cut. I bought it for protection from thunderstorm, I hope this function will perform at the right time. The work of this store is satisfied. I will definitely still buy here. Thanks for the great service. PS: Since the device does not specify where the input is, and where the output is, then I understand the protection works in both directions.
Hajós Tivadar
OK!
Донка НИКОЛОВА
ok
Настасья Журавлёвa
Instant shipment, good packaging, but at 6 megabit cuts the injection. Pitchcord changed, everything remained the same until you removed it.
Cecilia Lara
Great
Jack Arnold
corresponds 100% to the description. thanks!
Alice Holmes
Highly recommend this ! + reliable store!!
Taylor Smith
fast delivery, just hope the product works
Эльвира Плотниковa
Fast Delivery
Гена Волков
Отлично
Mariana Pires
As description.
טל ברמן
Didnt test it yet
Glen Shyti
ok
Борис Максимов
Delivery is fast, just under two weeks. Busted — working.
Ignacio Rojas
super good and thanks for free shipping.
Арина Ульяновa
good
Marilyn Contreras
I had no idea where can I buy until I stumbled upon this store. Great job!
Kathleen Davis
discount is a good offer available in this webstore
Eugene Foster
It’s my best favorite item. I surved the CCTV service in Korea.
Adalyn Thompson
is just like my pal wanted. thanks!
Аида Пановa
Everything is as always on top. The price tag for these products grew almost one and a half times, and so everything is fine.
Michela Costantino
Great product. I would love if Ugreen facesse a box with 8 Anti-Thunder. I tried to do this handcrafted.
Катерина Тереховa
Fast shipping. Quality thing. Good packing.
María Carmen Martínez
All right, fast shipping.
Тимофей Якушев
топ
Katarina Kralj
ok
Luisa Montes
Excellent.
Jessica Wright
Excellent product and very fast shipping
Charles James
Llegó antes de lo esperado
Chloe Taylor
quite a high quality for such a humble price
Nicole Richards
EXCELENTE
Тарас Евсеев
The barrel is not bad, pleasant to look at.
Lenny Kuhn
in this store is a really good offer. i wasn’t disappointed.
Katherine Duncan
I should say the product looks exactly as in pictures. Thank you very much!
A***n
Looks quality. Delivery is about a couple of weeks.
Patrick Dean
nicely made!
Альберт Румянцев
пришло очень быстро до Самары
Давыд Баданин
Super quality! Recommend!!!
Станіслав Бабіак
Everything is excellent!
Ксения Ульяновa
Came quickly, the speed does not cut. Barrel as in the photo.
Emily Berger
Super.
Jack Lane
It’s wonderful that cheap like this is available online
Alessio Rossi
Fast shipping and good quality. Advise this and this store~
Златка ДИМИТРОВА
good quality well packed. not yet tested.
Jolanta Michalak
Item as described. I recommend store
Ελλάδιος Μέλιοι
really awesome, totally worth what i paid for it
西村 杏
Good.
Toni Baumann
Super! THANK YOU VERY MUCH! It is perfect!
Margarita Castillo
Everything seems fine at the moment. The product has arrived well wrapped and fast.
Michelle Ryan
Everything is alright. Thank you
Jessica Harper
Llego ok, muy rápido el envío, como siempre impecable la tienda., super confiable
Martyna Kozioł
everything ok
Luna Benoit
Amazing quality and fast shipping
Melissa Douglas
Good quality
Frances Brooks
GOOD
Jean Lucas
Ben product and shipping very fast
Олеся Осиповa
It came quickly, a normal adapter, I recommend.
Rodrigo Flores
Everything perfect
Bruna Almeida
Looks good still not tested.
Mario Acevedo
He arrived very soon.
Сергій Беленко
Good product and fast delivery! Thanks! I do not know how it will cope during the storm, but as a connector performs its functions. There’s no loss.
Levi Lorenz
was pleasantly surprised with the order
Μενοίτιος Θεοδοσίου
good
Sean Smith
Arrived on time and exactly as described.will buy again from store.
Laura Kõiv
good store.
Dennis Green
is perfect! I luv it!
Edoardo Marchetti
Delivery in 20 days. Products excellent. Good packaging.
Татьяна Шнайдер
Small pleasant usefulness, thank you.
’Ευα Πρωτονοτάριος
Gorgeous quality!
Alejandro López
Excellent quality. I use it to protect the ends of the network cable and not break the small plastic pins of the rj45connector.
Léane Dumont
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
Ralph Garcia
All is OK. arrived in good condition.
A***s
This high voltage protector for ethernet cables (RJ45) doesn’t reduce internet speed. Made of ABS material, it has 47mm length and 27mm diameter. Casing is sturdy and connectors are solid. Delivery time was only 15 days. I recommend Ugreen 100%.
Julia Munoz
I’ve purchased on sale and the quality is amazing
Мирослав Базовкин
The order came in time, whole. I can not check, I can not call lightning.
Kenneth Ryan
the quality is fine, and the store is a great. recommend this
Richard Wallace
Good service and fast delivery. Very nice to cooperate. 🙂 Good quality.
Мирослава Бабіак
I took it as a connector as it protects not particularly clear. Delivery and quality from ugreen as always on top!
’Ευα Κοτζιάς
This webstore is a great place to make a bargain
Ελίνα Μιαούλης
Looks exactly like on the picture.
Пётр Назаров
Delivery is fast and the quality of work is good. Internet speed does not fall.
Вадим Юшков
As always, everything is at the highest level. Excellent packaging and delivery. The store as always thanks for the gift in the form of a screed, the little thing is nice. I recommend goods to buy.
Laura van der Ven
Ugreen = quality
Настасья Шадринa
Received in the course of 2 Nidel in Rostov on Don.
Ефим Петров
19 days delivery. Corresponds to the description. Thank you store.
Catherine Ryan
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
Charlotte Harris
Thanks to the store for offering on sale
Virginia Wilson
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Zdzisław Lis
Item according to description. I recommend store.
Nicole Gallo
Great product as Ugreen rest of the full range of products. Would be interesting if Ugreen facesse a box with 8 0 16 Anti-Thunder to create a protection for IP Cam. I have tried to do this handcrafted.
Владислав Любушкин
Excellent quality.
María Luisa Aranda
It works properly to link cables and have good network communication for me mobile remote equipment