Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
2 weeks for shipping time, the package is securely enough to protect it from scratch or bending. the product looks solid, well-made material, But all the edges are sharp. you should be careful about your hands.
Ronja Sommer
quality + very very fast shipping! excellent store!!
Kyle Jackson
thank you! quality is good! I like it!
Barbara Jensen
can’t complain, is of top quality
Aaron Mendoza
is worth its price. can recommend it without hesitation
Ava Robinson
The option of free shipping is everything. Amazing customer service. exactly as described.
Harry Collins
For such a low cost, is great. Thanks to the seller!
Giorgia Damico
Low priced is what i was looking for, great store!
Anaïs Smets
nice and durable, thanks!
Brian May
2 weeks for shipping time, the package is securely enough to protect it from scratch or bending. the product looks solid, well-made material, But all the edges are sharp. you should be careful about your hands.
Eelco Postma
Clean design and the heigh is also perfect.
Isabella White
Everything is ok, thanks for
Andrea Patel
The store is just the best. thanks for
Denise Alexander
Great quality and very fast shipping. Recommend this !
Анатолий Назаров
Cool stand. I thought for a long time and looked at the folding ones. There’s no competition. Thick aluminum sheet. Everything is done perfectly. Rubber bands are quality. The box is super. Everything is in paralonchik, with a handle. Delivery to the door was also ever since the order. Steady. Proshka 15 “as if it was always here. Weighs the stand well. Monumental. I am very pleased with the purchase. I’m glad that I did not choose rack shit for a little cheaper. Money is definitely worth
Susan Wagner
looks exactly how it described, good quality, will buy order from here again
Lorenzo Hidalgo
thanks to the seller for free shipping! happy with the purchase
Agathe Nicolas
can surely recommend
Bas Vos
Good item and fast shipping. Thank you so much!
Titouan Carpentier
This store is the best place where i can get online
Sara Carroll
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
James Young
up to my expectations. looks cool
Jonathan Freeman
Looks exactly like on the picture.
Philip Ryan
Looks great, I don’t find any defects… Shipping was quite fast and arrived without problems.
Xavier Méndez
Compared with other offers. This store has the best deals!
Joseph Mitchell
With free shipping available, it’s a great deal.
José María Giménez
If you’re looking where to buy online, you’ll find no place better than this store. thanks to the seller!
Julia Gillet
When I placed my order, discount was significant. It saved me lots of money!
Tyler Matthews
Fabulous ! The store was quick with communication. It’s a perfect choice. A+!
Willie Howard
arrived in time and there are no defects. Goods meet the expectations.
Betty Castillo
maybe not the lowest price for , but the best quality for sure
Jessica Pena
Quality of is OK! Thank you very much!
Joshua Chen
Superb !
William Brown
thanks to the store! the quality of is great!
Ηγήσιππος Κρεστενίτης
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
Антон Фомин
Packed well in its branded box. Everything corresponds to the description. Quality stand.
Summer Harris
Thank You Very Much. Very cool. Color as the photo.
Евгения Даниловa
Excellent stand, the laptop is hard, does not twitch. To Moscow went about 3 weeks
Maaike Verhoeven
Awesome stand and really good quality i recommend this stand!
Кристина Черноусовa
The stand is good. The box was only killed.
Beverly Knight
arrived within 2 weeks on perfect condition. Great store. Highly recommend!