Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***s
The testing initial works well.
Customer
GOOD Product!!!!! Recommend!!!
A***v
The parcel was less than a month old, the order was tracked before issuing the parcel in the post office. The parcel came whole, checked for HDD format 2.5-complaints No.
K***h
Finally, it was possible to connect 3.5 discs “without the need to climb inside the case. The device works perfectly!
Y***o
До Алматы дошло. Мне понадобилось организовать HDD-бокс, через переходники USB-SATA. Первые пришли нонеймы, их особо не проверял. Цена ≈ 5$. Теперь пришли фирмовые – Ugreen (11,67 $) и QGeeM (8,2 $) Оба неплохо, но у Ugreen толще чуть длинее кабель и скорость все же повыше. Потом сравню с нонейм. Картинки прилагаю, результаты по копированию на один диск одной папкой. Картинки: – Внешний вид – Результаты QGeeM (2-3) – Результаты Ugreen (4-5)
F***l
Good quality. Lenovo Thinkpad L440 (Core i3) + Toshiba 5400rpm/8MB Cache
D***r
Very High Quality , Perfect Packaging Works also with DVD RW ( With Power Supply ) Just what i needed Very Fast Shipping Will Definitely Buy again from this store Thank you .
A***E
Thanks.Good Seller..Good Quality products…i get it in time set, item As Description ..extra feedback after the test…i give 5 star ⭐
E***s
Everything ok
K***i
A wonderful product
P***o
very good
D***v
Адаптер даже меньше чем я ожидал!) Упаковпно всё по высшему разряду! Правда коробочка всё же немного помялась. Спасибо!
V***O
The parcel came to Moscow in 14 days. The quality of the goods, ugreen as always on top!
N***n
Adapter working. quality is excellent!!! On the case there is an indicator.
H***h
Thanks, haven’t tested it yet though
A***n
Got fast through mail. Small, neat, quality. Thank you.
G***g
Delivered quickly. The packing is durable but not functional. To use, you need to select a normal cover. Bought for testing HDD without opening a computer. I will test-I will write additionally.
L***a
Great, it works perfectly, I could use an old hard disk.
J***y
UGreen always have high quality products that are shipped fast and packed very neatly.
N***y
Everything quickly did and works!
D***v
Всё отлично!
M***h
The product looks high quality, meets the description. The boxes on top were crumpled, but inside everything was intact.
V***n
They delivered it. Speed is not rare. Immediately was connected as a storage to ps5. Game day is normal.
R***a
Excellent Product
A***n
It is a pity that there is no possibility of digestion in the robot. It’s all visibly. Ale is reviews in a plastic bag and packaging of Zim “yalasya.
Z***n
Well satisfied with store and the product. Received timely. Product is, Plug and Play with auto drivers on win 10 tested. The transfer rate is also very good almost 50-90 mb per second on media files(Transfered Movies). Thank you seller. Further Screenshots attached.
C***a
2 months delivery. not tested yet.
Y***N
RECOMIENDO ESTE VENDEDOR Y PRODUCTO MUY BUENA CALIDAD. ENVIO RÁPIDO. GRACIAS
L***a
Old 3,5 Inch drive easily powered by this adapter. Other 2,5 Inch dont require additional power as stated.
T***n
fast shipping and good product quality
D***v
Everything is fine!
V***n
Connected 2,5 and 3,5 HDD, works without problems. Track tracked.
Customer
Complies with the description. Fast delivery. Several orders at Ugreen and always satisfied so far. Adapter tested on a 3.5-inch disk with adapter power supply. The disc is running well. I recommend!
J***s
very well packaged and Ugreen always delivers quality. very satisfied with the product!
J***o
The adapter is 110-240 VAC. Very good
A***k
Godnota!
Customer
Works.
R***s
Quality and neat! Delivery 3 weeks.
D***c
Item as described,works fine,tested with SSD on both the front(pc case) and back(motherboard) USB 3.0 port,back one gives better result. Delivery time as expected.
J***m
A trustworthy store. Items received as described. Very good quality as mentioned in the reviews here. Highly recommended to all. Thank you!
R***v
The adapter to the touch is very rich. it’s a pity that there is nothing to check. SSD is still on the way, but it’s not long left soon to add a review a review Ordered 15.05.21. the parcel arrived on 07.06.21 to Nursultan. Packed in a branded box. thanks for the gift (self-mites ribbon)!
J***o
Excellent product. Well packed. Seller faddish with shipping. Thank you very much. Recommend.
G***a
Conforme con el producto. El envío fue bastante breve, aproximadamente un mes a Chile desde el pago. El producto funciona, con un disco duro de 3.5, fácil de conectar.. Todo ok, muy conforme con mi compra. Se adjuntan fotos del contenido del paquete, y del adaptador en funcionamiento.
J***s
Excellent product. Was able to access a faulty drive and diagnose it. Works very fast on regular drives.
A***t
Очень быстрая обработка заказа, быстрая доставка. Работает хорошо внешний вид очень качественный.
M***h
Great adapter.
D***o
Everything works, there’s nothing else to add. Packing could and easier to make that the price was lower.
R***n
Moscow reached 3 weeks. Packed in a regular branded bag. Accordingly, the packing was crumpled. But inside everything is whole. And it works. I did not communicate with the store. The quality of ugreen brand goods is very high, but they either changed the delivery method, or something else happened and the goods began to come 2 times longer. So 2 chewing: 1. change shipping way. 2. packing goods is better.
2***r
Ugreen quality is still at the rendezvous, it remains to see if it works now, but I do not doubt it for a moment. Really very good and delivered quickly… I recommend warmly.
S***m
Speed HDD 2.5 on photo
S***v
Excellent, very satisfied! Thank you very much store!
A***v
Super
A***a
Jak zawsze wszystko OK. Polecam tego sprzedawcę.
1***r
The box got damage, but the adapter is whole. It’s working.
E***v
Товар очень качественный, но 2 месяца в ожидании доставки, очень долго, и было перепутано почтовое отделение, а так все шикарно, как немецкое качество )
F***d
fast arrived, plastic body, luck like gud quality
A***v
Ordered without BP, BP took from the console Rostelecom, came up perfectly, works wonderful, I recommend.
N***v
Excellent adapter, however, as everything and always at ugreen, Ordered together with the power supply, now 4 terabayt 3,5 “HDD is connected to the home network via Iomega iConnect (splashes USB-Ethernet disks through the USB)) Delivery to Smolensk in 11 days from the date of order. I recommend the goods and the store.
B***n
Ordered for connecting HDD and SDD drives. Suitable for 3,5 “discs (extra power required) and for 2,5”. The quality of the brand “ugreen” is satisfied.
مزنة الدوسري
Thanks store
Костянтин Бондаренко
works perfect with HDD and SSD
Трофим Дмитриев
Очень быстрая обработка заказа, быстрая доставка. Работает хорошо внешний вид очень качественный.
Hannah Foster
nothing is missing. quality optimal. arrived within terms.
שירה לנדאו
I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend I recommend
Сніжана Довженко
Performs its function. Now with the help of a smart outlet and a power supply, I can disable power supply on external HDD, and the viruses of ciphers will not be able to get to it…
Lennard Schulte
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
Anthony Roberts
The parcel arrived very quickly. The order was made on May 17th, received on June 4th. Not the first time I order ugreen goods, always fast delivery and good quality.
Murilo Alves
Received! Quality products, recommend!
Лариса Журавлёвa
Description corresponds.
Jane Patterson
fast shipping and good product quality
Willie Bennett
everything is good! Thank you!
Маргарита Баданинa
Good quality, fast delivery.
Matthew Medina
Thanks for
Кость Довженко
The parcel arrived quickly. Packing whole. Checked the work with 2.5 and 3.5 HDD and SSD, everything works and corresponds to the description. I recommend this product and store.
Ян Боков
On the power supply there is no ugreen inscription. It turns out that Noname…
Зинаида Воробьёвa
Инструкция на нескольких языках, а русского нет.
Λουΐζα Ταρσούλη
All the reviews made me realize it’s great value for money
Слава Щуровa
Everything works, the transfer speed is excellent
Ксения Любушкинa
Works without problems.
Ксения Угловa
Great adapter.
Cynthia Pearson
Super!
Tom Vos
Where to buy online for such a modest price, if not here? There’s no such place!
Eva Αποστολίδης
Great quality ThankYou
Anna Dekker
very well packaged and Ugreen always delivers quality. very satisfied with the product!
Пётр Фёдоров
Great thing.
Theresa Patterson
Color of excellent as the photo, thank you so much!!!
Aitor Álvarez
excellent! Quality as the description. Everyone is happy. Recommend!
Adam Bartusek
Very fast shipping, good quality! Thank you!
Eugene Brewer
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
Инга Зайцевa
Everything works, there’s nothing else to add. Packing could and easier to make that the price was lower.
Sophia White
I’m truly happy with the purchase, it offers good value for money
Слава Захаровa
Stably the highest quality of the execution of the order, thanks to the store.
Εύμηλος Αλεξάκης
arrived in time. nice purchase, no comments, just recommend
Bobby Stephens
Very nice piece of hardware. Works smoothly. I recommend without any doubts. Perfect manufacturing. Good company.
J***a
It took 39 to arrive, standing in Spain 22 days before delivery. It works well, it’s detected a laptop’s hard drive, small, I didn’t need the transformer. It’s SATA 2, I was wrong to buy it. Ugreen always with good finishes and elegant packaging.
Juan Antonio Castro
Given that this is a really low cost , i’m truly astonished with the purchase. The store is great!
Kyle Harper
thank you is awesome
Judith Murray
i’m satisfied with the purchase
Виктория Овчинниковa
Works.
Mehdi Riviere
parfait
Sara Banks
good product and fast shipping
Giulio Vitale
All ok!
Patricia Harrison
All right, it works smoothly, although the led that has the device should turn on only when connecting something I think but it’s just an opinion. Recommended.
Stephanie Baker
The adapter is 110-240 VAC. Very good
Isabella Taylor
Utterly happy with purchase. Thanks to the store!
Dennis George
Cool , quality matches the description.
José Ramón Vicente
Perfection works
Варвара Яковлевa
Moscow reached 3 weeks. Packed in a regular branded bag. Accordingly, the packing was crumpled. But inside everything is whole. And it works. I did not communicate with the store. The quality of ugreen brand goods is very high, but they either changed the delivery method, or something else happened and the goods began to come 2 times longer. So 2 chewing: 1. change shipping way. 2. packing goods is better.
Caio Cardoso
Still not tested, but came right
Thomas Walker
What you were looking for!!! Fast shipping! Recommend!
Даниил Жгилёв
The order was delivered in two weeks. The quality is excellent.
P***h
Valdrá la Pena leer Reseñando desde un inicio Cuando compres con Ugreen estas comprando calidad, solo ten en cuneta que al ofrecer envío gratis o Pagando Aliexpress Standard Shipping, ellos manejan un método de envío tardado y con Guias LB que no son rastrea les en México. Estos paquetes llegan por medio de Correo de México (Sepomex) y son tardado en llegar Siendo la única desventaja. Si tienes android, hay un aplicación llamada Correos mexico, es el único lugar donde pude rastrear mi pedido En cuanto a los productos sobra decirlo Es pura calidad Si no te molesta esperar, la espera valdrá la Pena
R***n
Это работает!
Albert Greene
Matches the description in full. Gonna order another one soon
Kenneth Reyes
is of an excellent quality, just as expected
Peter Timmermans
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Joshua Howard
Great product as always
Кирилл Алексеев
Great adapter! It is compact and well assembled. My previous adapters didn’t see large HDDS, but this one is able to see a large 3TB drive and format it.
Світлана Авраменко
Quality and neat! Delivery 3 weeks.
Diane Garrett
Connected 3.5 HDD with extra. Power works without complaints with both Windows and Android, formatted, goes into sleep mode. According to the assembly of problems there is no: plastic, the wires are normal. Packed well, delivery 3 weeks.
Linda Werner
arrived safe and sound. looks great.
Renaud Clement
Ugreen quality is still at the rendezvous, it remains to see if it works now, but I do not doubt it for a moment. Really very good and delivered quickly… I recommend warmly.
Антон Новиков
Works fine!
Andrej Brlić
Item as described,works fine,tested with SSD on both the front(pc case) and back(motherboard) USB 3.0 port,back one gives better result. Delivery time as expected.
Sarah Jacobs
The adapter to the touch is very rich. it’s a pity that there is nothing to check. SSD is still on the way, but it’s not long left soon to add a review a review Ordered 15.05.21. the parcel arrived on 07.06.21 to Nursultan. Packed in a branded box. thanks for the gift (self-mites ribbon)!
נעמה ענבר
Well packed. Works. Very long delivery.
Christian Baker
I receive the order today. Tested with 2.5 3.5 HDD SSD Hard Disk Drive and works like a charm. I recommend the store.
Mia Lepp
Everything is fine!
Carolina Azevedo
Excellent product, I am satisfied with the purchase
Robert Burns
Good product and fast shipping
Аида Абрамовa
Замечательная вещь. Беру уже вторую, подключил SSD диск к Xbox Series X
אופיר אלכסנדר
Took a long time to arrive, item is great went through all of my old hard drives had no issues.
Richard Stanley
is really good! very fast delivery! I really like it!
Vicente Silva
Excellent product. Well packed. Seller faddish with shipping. Thank you very much. Recommend.
Gloria Lucas
Connected 2,5 and 3,5 HDD, works without problems. Track tracked.
Виктория Тимофеевa
Все соответствует описанию. Качество хорошее. Быстрая доставка.
Agathe Delaunay
Parfait!
Нина Щегловa
Godnota!
Bryan Newman
Very fast shipping, good quality! Thank you!
Антон Юрьев
Speed HDD 2.5 on photo
Григорий Романов
качество ugreen цена не радует а что поделать
Lawrence Walters
Very satisfied. Recommend this shop.
David Willis
Good product
Jacqueline Bell
is just like my pal wanted. thanks!
Валерий Ильин
Все работает, брал без блока питания, у меня был универсальный, с ним все работает, подключил старый 3.5 дюйма диск.
Lily Harris
What you were looking for!!! Fast shipping! Recommend!
Rose Wilson
I’m truly happy with the purchase, it offers good value for money
Roos de Leeuw
Perfect
Paul Bates
As I can judge from my experience, the quality of is more than satisfactory
Roland Shyti
Ugreen never disappointed me
אבנר נפתלי
Excellent, recommended.
Daniel Thompson
Thanks to the seller who asks the best price for on the whole platform. Awesome!
Oskar Winter
worth the money. thnx.
Drahomír Mikloško
Works well, with Raspberry Pi and 2.5″ SSD without additional power
Світлана Винниченко
Excellent, very satisfied! Thank you very much store!
Luigi Rizzo
Fast shipping, completely satisfied with the product. Advice to everybody!
Mikayıl Bayramlı
Super
Linda Contreras
The adapter received 19 days after the order (Minsk). looks quality. There was no gift.
Samuel Carr
more than worth its cost
Angela Schneider
RECOMIENDO ESTE VENDEDOR Y PRODUCTO MUY BUENA CALIDAD. ENVIO RÁPIDO. GRACIAS
Рycлан Галицький
good
Jack O’Connor
Jak zawsze wszystko OK. Polecam tego sprzedawcę.
Andrea Long
Old 3,5 Inch drive easily powered by this adapter. Other 2,5 Inch dont require additional power as stated.
Святослав Щёголев
5++++++++
Оксана Беленко
All OK! Send instantly!
הילה ערן
Всегда хороший товар
María Antonia Moreno
Thank you for the fast delivery) I recommend the store)
Огнян ДИМИТРОВА
I got what I ordered and what I expected. Perfect. I recommend the store!
Carol Nguyen
Fabulous ! The store was quick with communication. It’s a perfect choice. A+!
Ирина Юшковa
Super!
György Károly
good product,good store.thanks.
אבנר שמעוני
Another great product by ugreen.
יהודה אלתרמן
Waited it really long for it satisfied u green is one of the most recommended brands in ali I haven’t tried it yet but all seems good!!! Thank you store
Murilo Costa
Very good, recommend
דינה הלפרין
Excellent and high quality product, highly recommend, Data transfer speed 224 mbps (usb 2)
Matyáš Skoda
can’t wait to try my new . looks promising
Gary Kim
A trustworthy store. Items received as described. Very good quality as mentioned in the reviews here. Highly recommended to all. Thank you!
Эдуард Терехов
The box got damage, but the adapter is whole. It’s working.
Helen Stanley
The adapter was delivered whole, everything is normal.
Татьяна Зуевa
Excellent quality!
Феликс Ткаченко
Delivery 2 weeks, no damage, track tracked. will try⭐⭐⭐⭐⭐
Joshua Oliver
Complies with the description. Fast delivery. Several orders at Ugreen and always satisfied so far. Adapter tested on a 3.5-inch disk with adapter power supply. The disc is running well. I recommend!
Paola Salazar
Excellent product, very fast delivery, recommended at 100%