Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Nice case! Just didn’t know that the case hard would be, I expected a flexible case, but this is no problem.
V***L
Everything is ok. Came to Latvia pretty fast. The low part of case sits tight. Upper part is easily removable. Case for phone looks good, didn’t try yet.
M***m
Makes the airpodd box look like a surprise kinder but I like
D***o
nice hard plastic. fits good. NOT soft surface
V***y
The village at the age of 10 dnev. Chohol is not strong. I’m so sorry… Do not blow up. Krishka dorechi zhilittaya 🙁
N***r
Everything is fine, thank you!
J***l
Hard shell and it’s a darker green than in the picture
A***a
I put 4. the top cover flies… I had to leave the old… Green-old, and the bottom approached. You need to do less top.
J***k
Нормальний, за свої гроші ок, пластмасовий, доставка НП
Customer
it only took 11 days to come to canada which is a lot faster than usual! in the photos i attached the colour is lighter in real life, but looks more olive toned than the advertisement picture. still good quality though, and looks nice. it is a bit hard to remove, but you can just use a pen to push it out from the charging hole at the bottom.
I***y
The protection lid goes easy release
H***n
Der Deckel der airpods geht die ganze zeit ab aber sonst super material und schützt gut. Nervt trotzdem
V***a
I like this case, I take the second time already from this store, very satisfied, thanks for the fast delivery! Somehow with celicon did not so lucky, it is plastic and dense, it sits well and does not fly anything
A***z
A good cover, firm, textured, as if in the sand. Better than silicone.
F***o
The housing is rigid and perfect to protect from falls. Order perfect. Shipping to Chile very fast
2***r
Super cover. I was afraid that the twist would fall, but eventually it keeps perfectly. It’s a little rough, but it’s even nice to the touch
Ronald Rose
came very quickly, for two weeks. Thank You!!
Ян Иванов
Super cover. I was afraid that the twist would fall, but eventually it keeps perfectly. It’s a little rough, but it’s even nice to the touch
Neeltje Verbeek
Good
Ганна Галицький
The village at the age of 10 dnev. Chohol is not strong. I’m so sorry… Do not blow up. Krishka dorechi zhilittaya 🙁
Keith Barnes
Cool , quality matches the description.
Max Harris
Truly amazing quality of !
Анастасия Смирновa
I went very long, I thought I would not come. Came whole, inside dusty, must wipe.
Максим Черноусов
It came quickly. As on photo
Benjamin King
excellent quality, not damaged!
Patricia Armstrong
Muy rápido el envio, gracias!!!
Peter Andrews
Everything very well made and very well designed. recommend!
Olga Ibáñez
todo genial
Sonia Zaragoza
Product meets the specifications described by the store, the material is rigid, not silicon, it was a gift, they like me, I recommend it.
Алиса Гавриловa
Excellent case, only it is plastic. Does not fall down, sits normally.
Nicolò Vitali
Bella ma è di plastica dura.
Sophie Thompson
even better than the similar one i almost bought offline!
Христо СТОЯНОВ
the case is hard plastic. Good quality
Вера Ошуковa
Excellent quality! Quickly delivered
Σοφία Παπακωνσταντίνου
I’m truly happy with the purchase, it offers good value for money
Ruth Fuller
The store offers cheap online. Really glad I places an order
Юрій Галицький
Нормальний, за свої гроші ок, пластмасовий, доставка НП
Борис Дмитриев
The lid is badly held
Donna Hawkins
Quickly Ohm cuteness hard random crackle with fully hard fully satisfied well sheer embroidered kids Boca de equal
Рената Румянцевa
Came, I order not the first time, everything suits
Juan Manuel Soler
l
Joan Fields
It’s wonderful that cheap like this is available online
Karl Winkler
Fast shipping! Really good quality. Thank you!
Геннадий Зимин
I still haven’t received the goods
Marina Vargas
Correcto, tal cual lo describen.
Eva Verhoeven
Prettiest case so far
Jack Peterson
good quality 🙂 well-made
טל רום
It’s made out of plastic, not perfect
Arjan van Veen
The protection lid goes easy release
Joan Schultz
like this !
Diane Medina
Great quality and very fast shipping. Recommend this !
Наталя Зощенко
Case norms, only the top panel is not connected to the bottom, that is, the top can be lost
Seth Li
feels like it was made by 3D printer, but works well
Joshua Carr
Fully satisfied when burning material not stock purchase fully as shows
Инга Дьячковa
The upper part is not sweat, flies off the lid
Selina Groß
discount is the best offer in this webstore
Matthew Estrada
Very very fast shipping!))
Florus van Doorn
Ziet er mooi uit en het is geen flexibele case hij is van stevig plastic
Константин Евдокимов
Came quite quickly, the color is beautiful Bordeaux
Heather Richardson
Everything is ok. Came to Latvia pretty fast. The low part of case sits tight. Upper part is easily removable. Case for phone looks good, didn’t try yet.
Ineke van Veen
Premiums premium
Ethan Gauthier
color is a bit darker than described, but is still very pretty
Оскар Лебедев
The parcel came quickly, less than 3 weeks before Volgograd. The only case is plastic, not silicone
Catherine Germain
Everything is fine. Delivery was pretty fast. I would recommend this store.
Анна Завьяловa
The Mail mixed up the parcels, and I got some top, but the store turned out to be a lapushka and returned the money
Dorothy Harrison
The housing is rigid and perfect to protect from falls. Order perfect. Shipping to Chile very fast
Rose Gordon
Everything is fine, thank you!
Mildred Pearson
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
Melissa Meyer
Der Deckel der airpods geht die ganze zeit ab aber sonst super material und schützt gut. Nervt trotzdem
Jacqueline Scott
Buena calidad
Joan Lopez
top quality, no drawbacks
Craig Johnston
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
Charlotte Anderson
Thank u! I was a little worried but the item is perfect!
Ярослав Харинов
Stone color. Something between gray and black The goods went long Case good
Teresa Reyes
Thank you soo much!! Quality really good! I’ll give this store 5 stars.
Марія Гриценко
I like this case, I take the second time already from this store, very satisfied, thanks for the fast delivery! Somehow with celicon did not so lucky, it is plastic and dense, it sits well and does not fly anything
Александра Любушкинa
Very high quality
Noah Morin
it only took 11 days to come to canada which is a lot faster than usual! in the photos i attached the colour is lighter in real life, but looks more olive toned than the advertisement picture. still good quality though, and looks nice. it is a bit hard to remove, but you can just use a pen to push it out from the charging hole at the bottom.
Steven Oliver
Hard plastic
Jaime Mora
Well, that was truly a bargain. My order is in the post already, can’t wait to collect it and give it a good try at home
Ronald Alexander
Looks good and fast delivery
Алла Ульяновa
A good cover, firm, textured, as if in the sand. Better than silicone.
Arina Puusepp
I came quickly. I really liked the color and quality. I ordered another color from this store.
Kyllian Hubert
Fait ressembler la boite d’airpodd à un kinder surprise mais j’aime bien
Зинаида Юшковa
Lovely beautiful case
Charles Jenkins
If you’re looking where to buy online, you’ll find no place better than this store. thanks to the seller!
Anaïs Giraud
Bon produit
Lena Winter
is resonable priced and store is really nice in general
Валерия Черновa
Один из лучших и самых удобных чехлов! Но очень не хватает жарки для индикатора заряда (на передней части корпуса). Оценка всеравно 5, но надеюсь что производитель предусмотрит какую нибудь возможность оценить заряд батареи наушников
Sean Gray
Fits well, not as soft to the touch but smooth.
Мария Григорьевa
Первый раз заказала зелёный, сейчас сиреневый. Чехлы классные. Сидят плотно.
Lorenzo Olivier
Hard shell and it’s a darker green than in the picture
James Curtis
A little bit more darker than in the picture but it fit well!
María Nieves Peña
was delivered very quickly and efficiently. Recommend!
Tiffany Romero
super cute i loved it
Мирон Лавров
На ощупь не гладкий, цвет очень красивый. Минус- верхняя крышечка не очень плотно сидит
Martha Spencer
Great case! Hard, plastic!
Ryan Chen
I don’t have any doubts where to buy online anymore. it’s now my favourite store ever
Jacob Gardner
Absolutely amazing, 100% recommend for everyone!
Patricia Welch
Normal cover. It is a pity that the hard texture. Flexible silicone would sit better
Barbara de Boer
Nice case! Just didn’t know that the case hard would be, I expected a flexible case, but this is no problem.
Linda Moore
Great! Love it!!
Émile Breton
Very good quality shipping and fast reception. Very good protection I recommend 100%
Влад Савельев
nice hard plastic. fits good. NOT soft surface
Mackenzie Bélanger
Color the same as in the picture! Good product, done very well on my AirPods Pro case! I love and recommend!
Jonathan Miller
I love this… arrived in really good condition! No defects! Thanks!
Lachlan Smith
liked the design. totally cool!
Lidija Marić
It never arrived to Croatia but I got my refund and the store was very nice and quick to answer, so sad about it because it looked really pretty!
Diana Bennett
discount is a good offer available in this webstore
Кирило Беленко
I put 4. the top cover flies… I had to leave the old… Green-old, and the bottom approached. You need to do less top.
Слава Даниловa
All cool thanks!
Инна Пановa
The goods came catchy. Seller returned money
Кирилл Хромцов
Fast delivery in Krasnodar, reached in 13 days, it’s very cool. Beautiful cover, rich color. I liked everything very much, it’s a pity he did not fit. I will order another. The goods are very high quality. Recommend.