Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
I order in this store not for the first time, good quality glasses and the best price. Everything suits, thank you.
S***a
Everything is fine, several times I already take glasses here, good quality and the price is super. Delivery to Ukraine 3 weeks. Packaging is reliable.
Rafael Ortiz
It looks good glass, I bought it for spare.
Adam Nguyen
Excellent!!!
Olivia Morton
Good quality, fast delivery, recommend!
Vincent Martin
Everything Is okay) came quickly
Russell Mason
with a discount was a really lovely purchase. i am sure i will order again next month
Dorothy Lewis
Thanks for the goods. It’s perfect!
Francesca Lombardi
This is a really inexpensive , the store offers are great
Akseli Westerlund
Thank you
Lukas Devos
Parfait
Lara Schmid
perfect
清水 太一
thank you
Albert Murphy
well costs every single cent i paid. fine and cool
Albert Hunt
The goods are satisfied. Fast shipping.
Christien Hofman
Superfine!
Adam Adamec
Ok
James Matthews
Better quality than expected, Shipping was quite fast!
Julia Gerber
Thx
Adéla Bartusek
Everything Okey
Мария Пановa
I order not the first time, everything is super and the quality is top!)
Damian Brandt
is awesome, you have my 100% positive feedback
Linda Hoffman
Jau season Metu is CIA uzsisakineju IR gift ne Karto neteko nusivilt, visada atraso IR greitai atkeliauja 🙂
Gerard de Ruiter
as described
Michael Williams
Great purchase
Василина Бабіак
The glass is much smaller than the screen in size. I don’t understand, so should it be? What is the point then, if a total of 0.5 cm in total on the sides are not protected? It’s bullshit. It is possible that the price is called quality. It went very long, but it’s clear, it’s not the fault of the store. The seller answered me always kindly and almost quickly.
Андрій Зощенко
I order in this store not for the first time, good quality glasses and the best price. Everything suits, thank you.
Patrick Hamilton
The order is received quikly. 1 month for Canada. I buy 2 for Iphone 11. The protector is little bit smaller, but should be ok.
Alexandra Charles
Very nice product fast delivery
Emilia Brunner
Fast and good
Thomas Ford
everything’s fine
Tomáš Zelenka
Ok thanks
Cyril Evrard
Great store
Shirley Ramos
Super helpful store, perfect item. Highly recommend!!
Werner Baumann
Came super fast!
Sophia Anderson
Great quality and very fast shipping. Recommend this !
Sebastián Martínez
For such a cheap , discount isn’t even necessary
John Phillips
Perfect. Thank you so much 🙂
Noah Jones
is resonable priced and store is really nice in general
Мирослава Винниченко
Fitted perfectly, came intact, i recommend
Angela May
thanks to the seller for free shipping! happy with the purchase