Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1***1
It is inserted tightly, the stones are all in place, but glued not neatly
T***a
Doprava měsíc and Týden. Kočky jsou hezké. But když jsem objednala 2 kočky, so jsem musela zaplatit and 2 krát poštovné, nevím proč. Možná it Má prodejce so nastavené. Jinak VŠE OK.
T***a
Nice-looking trinket.
T***a
Doprava měsíc and Týden. Objednávám už podruhé. VŠE OK. Doporučuji.
Jerry Mendez
All OK
Ángel Romero
buenaMP
גלעד אשכנזי
Satisfied, corresponds to the description. I order not for the first time, although this time almost immediately fell off the pebbles, but without a stone look great.
Joseph Li
Loved this item…so beautiful! Thank you
Георгий Цветков
Доставка в Кемеровскую область менее месяца. Очень красивая подвеска. В гнезде сидит очень плотно. Рекомендую товар и продавца.
Святослав Кабанов
Штучка интересная, брала ребёнку, ребёнку понравилась. В гнезде сидит плотно, судя по внешнему виду хватит её не надолго, одноразовая) побаловаться неделю хватит.
Summer Ryan
is perfect! I luv it!
Глеб Воробьёв
Cool visyulka, but the very gape of the sweatshirt turned out to be
Elizabeth Berry
Thanks a lot to store!!
Paula Horn
that’s a bargain! looks perfectly
Δεσποινα Παπακώστας
was packed carefully. loved it
Tyler Day
Glad I managed to get online – won’t have to go to anywhere
Beverly Hawkins
I’m absolutely in love! Thank you!
Elisa Keller
Quality of product even better than expected. I totally recommend this store!
Susan Anderson
Delivered in good condition. Beautiful color!
Lidia Marín
Very nice, it’s as described by the store.
Ronald Alvarez
makes a fantastic present. couldn’t be happier!
Amelie Hoffmann
I’m super happy, everything is great, quality sooooo amazing, good store, advice!)
Ζώσιμος Αυγερινός
Received rather quickly. Great quality!
Jessica Martino
This purchase was more than successdul. Really satisfied with the
Natálie Skoda
Doprava měsíc and Týden. Kočky jsou hezké. But když jsem objednala 2 kočky, so jsem musela zaplatit and 2 krát poštovné, nevím proč. Možná it Má prodejce so nastavené. Jinak VŠE OK.
Михайлина Бондаренко
It’s been a long time, more than a month. Not tracked. Kitty’s nice. Pebbles are plastic, but it does not shine into the eyes, but it is easy
Patricia Aigner
Putzig for mobile phone
Debra Sims
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
Amelia Jones
wonderful deal
Евгений Баданин
The parcel came! thank you! it took a long time!
Иван Чистяков
Good everything came up. I put 4 stars only for the fact that the color sent the wrong one.
Joyce Salazar
true to the picture
María Luisa Ferrer
good quality 🙂 well-made
Ronald Moreno
discount is the best offer in this webstore
Noah Thompson
looks exactly how it described, good quality, will buy order from here again
Артур Лавров
Nice-looking trinket.
Craig Moreno
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Paulina Krüger
amazing quality, will be ordering more! Thank you!
Noah Smith
I don’t have any doubts where to buy online anymore. it’s now my favourite store ever
Mohamed Michaud
ok
Ruth Hunt
Received. Thank You Very Much. Beautiful and not expensive .
Евгений Харинов
It is inserted tightly, the stones are all in place, but glued not neatly
Andrea Velasco
Excellent product! Roomy and beautiful!
Melissa Larson
Everything very well made and very well designed. recommend!
Emily Cruz
The was offered with a fair dcisount, so how could i resist the temptation 🙂
木村 奈々
It was a good product. I liked it very much.
Charles Garrett
i’m truly happy to find such a low priced available online
Tammy Gibson
best i bought online so far
Kathy Powell
totally worth its money. recommend.
José López
muy buen producto
Pamela Porter
looks solid and durable. nice!
Артём Седых
The thing does not look very much, I gave it
Алёна Григорьевa
благодарю вас, товар пришел, достаточно быстро. качество хорошее, по отзывам думала будет хуже, но супер
Virginia Chapman
Very good, i think that probably later i will buy from this store again.
Francisco Javier Lorenzo
just fantastic. Very good quality and top store.
Tomáš Skoda
Doprava měsíc and Týden. Objednávám už podruhé. VŠE OK. Doporučuji.