Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shoppastar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***s
As all the announcement
Customer
I am satisfied with the Pen, everything works. Fast delivery
Anna Garcia
quite a high quality for such a humble price
Christian Campbell
just received, no flaws found
Ana Azevedo
Super fast shipping, good quality and exactly as described
Jesse Sandoval
Thanks for
Javier Blanco
It works on absolutely any device, doesn’t need pairing or anything like that, pretty accurate, I highly recommend it.
Danielle Jacobs
Thanks to the store! very beautiful and fast delivery! super!
Helen Lucas
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Margarida Rocha
The pen it’s perfect I’m using it to edit documents in my iPhone/iPad and it’s perfect and super compatible.
Carolina Castro
Very good. Just a little big. But this because I noticed in description. But satisfied with the purchase. Arrived in few days. Coming from Spain
Megan Contreras
As all the announcement
Xaver Kaiser
Really glad they have it for sale. Met all my expectations!
Teresa Richards
Works great 100% as seen on photo
Jordi Ramos
It looks very good, very accurate.
Emil Kozioł
działa ipad 8 .metalowa końcówka puka w ekran ale idzie się przyzwyczaic. Dostawa ok 10 dni niby z Polski.
Noemi Galli
totally lived up to my expectations. superb store
Kyle Obrien
Perfect! Everything was fine
Eva Ζάχος
even better than i expected!
Lore Evrard
much better than a similar one i bought offline
Felix Otto
funktioniert super. Lieferung war auch sehr schnell. 7 Tage!!
Jordan Jensen
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn’t disappointed, just the opposite
Ronald Miller
As I can judge from my experience, the quality of is more than satisfactory
Matthew Weaver
Very fast shipping, good quality! Thank you!
Olivia Ryan
The purchase arrived really fast! And it was accurate! Thank u friend
Cooper Lee
Happy with the purchase, will order again soon
Frank Diaz
another great order of ! no problems
Charles Contreras
That’s not just a good deal, that’s a true bargain! Really glad to be a proud owner
Kathleen Anderson
Very good!
Martin Leveque
This store offers the best price for , great deal!
Δαμέας Λαιμός
makes a perfect present. couldn’t be happier!
Jeremy Patterson
Thanks for !
Meredith Gagné
Thank you for fast shipment and delivery! I really recommend this and store~
Beverly Arnold
I am very happy with the store. My was delivered before the date. Good deal!
Vratislav Poliak
I am satisfied with the Pen, everything works. Fast delivery
Francesca Pellegrini
perfetta… funziona…
יהודה ויצמן
very good
Angela Nelson
quality as expected. i surely reccommend
Henry Martin
This is a really inexpensive , the store offers are great
Celina Walter
Happy with my new
David Romero
Quality of product even better than expected. I totally recommend this store!
Amelia Kelly
Fast shipping, quality is excellent!!!
Chris Smeets
.
Mateo Picard
so far this was my best choice
Kingston Williams
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Harrison Anderson
really impressed with the quality
Marie Jordan
Compared with other offers. This store has the best deals!
Randy Ford
Couldn’t find a anywhere but in this store. Nice job!
Ethan Alvarado
certainly a good purchase
Antonin Rousseau
i was looking for the best online, and all my expectations are met
Marco Palazzo
Perfect, clean writing and also easy to use It is completely compliant with my iPad and my others devices. Love to use it and good battery. Thks a lot.
Shirley Jones
That’s the best offer in this category! awesome
Santiago Román
Very good item.
Anna Bianco
this is a perfect choice for such a low price
Joe Wagner
The pencil looks good quality and writes well, it got me off the date but it was by chile Post Office not by the store but all right
Fiona Thompson
Received. Thank You Very Much. Beautiful and not expensive .
Maria Newman
It works pretty good! Easy connection! No problems so far. Arrived fast as well.